Hebrew Speaking Customer Service for Social Media industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Hebrew Speaking Customer Service Representatives in the Social Media industry. This role is tailored for individuals who are passionate about digital communication and social media platforms, and who thrive in a fast-paced environment. As a customer service representative, you will assist users in Hebrew, providing support and solutions to inquiries related to social media services.

Key Responsibilities

• Manage customer inquiries regarding social media accounts, features, and troubleshooting via phone, email, and live chat in Hebrew.
• Provide clear information on platform functionalities, privacy settings, and account management.
• Assist customers in resolving issues related to account access, content management, and service usage.
• Document all customer interactions accurately in the CRM system for record-keeping and future reference.
• Collaborate with technical teams to address more complex customer issues and enhance service offerings.
• Stay informed about updates, trends, and new features in the social media landscape to better assist customers.

• Fluency in Hebrew (both written and spoken) is required; English proficiency is a plus.
• Prior experience in customer service, preferably in the social media or tech industry.
• Excellent communication skills and a strong understanding of social media platforms.
• Ability to troubleshoot effectively and provide solutions to customer inquiries.
• Strong organizational skills with the capability to manage multiple tasks efficiently.
• Familiarity with CRM systems and digital communication tools is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...