Salary :
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Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is accepting applications for a 1st shift Helpdesk position. This is an onsite position at our Lowell, Arkansas location. Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management technical and operational support.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- MD Live & TriaHealth
- Company-Matched 401K and IRA Retirement Savings
- Per-Diem paid when overnight travel is required
- Drive time and mileage paid for use of a personal vehicle when travel is required
- Company vehicles could be provided after an initial 2-4 weeks of employment
REQUIREMENTS:
- High-school Diploma or equivalent required.
- 1-year of voice, data, security, or electrical field experience.
- Able to workday shifts: 7AM – 4PM Monday through Friday in office, with occasional OT available.
- Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills.
- Strong attention to detail, organizational, and follow-up skills.
- Efficiently read and decipher manufacturer instructions.
- Knowledge of Analog / IP CCTV, Access Control and or Alarm.
- Must type at least 40 WPM.
- Cisco, Juniper, March, or Verint knowledge a plus.
- Experience with Network switch programming.
- IP camera programming experience.
- Manufacturer certifications.
RESPONSIBILITIES:
- Capture data from projects including check in/out times, time on site, and validating work completion documentation.
- Provide trouble shooting support to field techs via phone system calls, and emails.
- Implement, change, and create processes for different project needs when the arise.
- Configure and program hardware remotely.
- Ability to execute and or create programs and scripts.
- Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
- Assist with any other technical needs that we can meet for the teams as they arise.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Adhere to all required project safety requirements.
$20 - $25 an hour
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