Help Desk

abra R&D is looking for a Help Desk to join our team!

Responsibilities:

• Providing internal support for a multi-user environment
• Working with multimedia rooms
• Diagnosing and troubleshooting hardware, software, communication, endpoint equipment issues and more
• Ongoing support in Windows environment
• Ongoing management and maintenance of all IT infrastructure in the organization

• At least 2-3 years of experience providing telephone and in-person support to end users
• Proven experience in user management and permission granting (Active Directory, Office365 including Exchange)
• Experience installing endpoint equipment, handling maintenance and network issues
• Experience working with Windows operating systems and servers versions 2012-2019
• Experience working with VoIP telephone systems - advantage
• Experience working with multimedia rooms - advantage
• Experience in field positions - advantage