Help Desk Analyst

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Job Summary: Operate and monitor the day to day business within the main Computer Data Center. Assuring the integrity of data through system backup's and data storage. Provide customer service and first level support on hardware/software and application deficiency's for the SFHS. Accurately transcribe and relay information into the Heat problem tracking system assuring problems/request are addressed in a timely manner.

Minimum Education: High School Diploma or GED. Bachelor's Degree in Computer Science preferred.

Licensure, Registration and/or Certification: None.

Work Experience: 3 - 4 years related experience.

Knowledge, Skills and Abilities: Outstanding Communication skills Working knowledge of Heat software.

Essential Functions and Responsibilities: Maintain proficiency and, the understanding of such, to the duties of Computer Operations such as; monitoring and responding in a timely manner to hardware/software and system deficiencies. Maintaining an accurate set of back-up tapes preparing for off-site storage and, report distribution. Accurately transcribe and relay information required of first level support for problems within the SFHS. Responsible for first level support by entering service tickets into Heat. Assuring problem tickets are completed as described and forwarded to the correct technical support group for resolution. Always maintaining professionalism in tone and content. Scrub hard drives on surplus PC's maintaining an accurate database of device ID's. Keep Management abreast of hardware/software problems, especially those that could/should escalate.

Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job.  This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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