Help Desk Analyst I

Object Technology Solutions, Inc (OTSI) has an immediate
opening for a Help Desk Analyst I 

HELP DESK ANALYST I (Topeka, KS)

MAJOR RESPONSIBILITES:

Under general supervision, serve
as the first point of contact for information technology incidents and service
requests for internal employees, contractors, and interns. Provide remote and
occasional hands-on support for hardware, software, mobile devices, enterprise
applications, identity and access services, and network connectivity issues.
Support is delivered in a ServiceNow-driven environment with established
service level objectives.

Candidates must possess strong
interpersonal skills and demonstrate sound judgment, initiative, adaptability,
attention to detail, and teamwork. Effective written and verbal communication
skills are required. The successful candidate must be self-motivated, able to
work independently, and able to manage multiple priorities, with strong
computer proficiency and the ability to navigate multiple applications
simultaneously.

SKILLS AND
ABILITIES REQUIRED:

• Diagnose, troubleshoot, and resolve incidents and
  service requests for Windows workstations and laptops, Microsoft 365
  services, corporate iPads and mobile devices, Citrix environments,
  enterprise applications, remote access, VPN, and connectivity issues.
  
• Deliver excellent customer service through
  professional communication, active listening, and problem-solving with
  employees at all levels, both technical and non-technical.
  
• Document, track, and manage incidents and requests
  through ServiceNow while meeting established service level expectations.
  
• Support user onboarding, access provisioning,
  password resets, MFA enrollment, and related identity and access
  management processes.
  
• Utilize knowledge articles, troubleshooting tools,
  and established procedures to efficiently resolve issues or escalate when
  appropriate.
  
• Follow company policies, security standards, and
  data protection requirements to safeguard company systems and information.
  
• Collaborate with Service Desk teammates and other
  IT support teams to resolve incidents, fulfill requests, and improve
  service delivery.
  
• Participate in projects, testing, documentation
  updates, and continuous improvement initiatives as assigned.
  
• Support adoption and troubleshooting of approved
  productivity, collaboration, and emerging workplace technologies.
  
•  Participate
  in a rotating after-hours on-call schedule to provide support outside of
  core business hours.
  

QUALIFICATIONS
AND EXPERIENCE

• Requires a minimum of two (2) years of experience
  supporting end users in a Service Desk, Help Desk, Desktop Support, or
  similar technical support environment.
  
• Experience supporting enterprise technologies in a
  large corporate environment or utility organization is preferred. 
  
• Industry certifications such as CompTIA A+,
  Network+, Security+, Microsoft Certifications, or ITIL Foundations are
  preferred.
  

About Us

OTSI is a global technology
partner providing enterprise IT consulting, digital solutions, and managed
services. We help organizations modernise complex technology landscapes,
harness the power of data, and build scalable AI-led ecosystems to accelerate
innovation and business growth. With over 26 years of experience, we
consistently turn complex challenges into success stories through our strong
technical capabilities and deep industry knowledge. Our global team of 1,800+
professionals, spread across 6 countries, delivers cutting-edge solutions for
customers across Banking, Financial Services, Insurance, Transportation & Logistics,
Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech,
Telecom & Media, Manufacturing, and more.

Our focused technologies are:

• Data & Analytics
(Traditional EDW, BI, Big data, Data Engineering, Data Management, Data
Modernization, Data Insights)

• Digital Transformation (Cloud
Computing, Mobility, Micro Services, RPA, DevOps)

• QA & Automation (Manual
Testing, Non-functional testing, Test Automation, Digital Testing)

• Enterprise Applications (SAP,
Java Full stack, Microsoft, Custom Development)

• Disruptive Technologies (Edge
Computing/IOT, Block Chain, AR/VR, Biometric)