Help Desk Analyst (Remote) - Urgent Hire

ACI Federal is seeking a junior-level HSPD-12 Help Desk Analyst to join our vibrant team located in Washington, DC!

**Must have US Citizenship and be able to obtain Public Trust Clearance**

This role is NOT an IT Helpdesk. We are looking for HSPD-12 experience and/or Insurance/healthcare company health care experience.

REQUIRED SKILLS:
No more than 3 years experience in help desk setting
Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
Ability to provide effective help desk support to address requests quickly
Ability to provide professional and friendly customer service
Ability to clearly and effectively communicate verbally and in writing
Analytical skills to resolve complex challenges that require more than following existing operations procedures
Attention to detail in working with large volumes of data that support critical business and security functions
Ability and willingness to work a broad range of tasks
Flexibility to adjust support to rapidly changing client priorities
Willingness to collaborate with team members and ICAM PMO stakeholders
Knowledge of GSA's or other agency's ICAM implementation approach, processes, and technical infrastructure
Knowledge of GSA USAccess credentialing shared service provider tools and procedures
Knowledge of ICAM-implementation help desk support
Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio
Training individuals to adopt or use ICAM credentials and tools
Support to the GSA HSPD-12 Help Desk to resolve tickets and issues.

This role is hybrid and requires in-person at least 2 days per week. Please only apply if you are willing/able to work in person at the DC office.

Apply now!