We are hiring an organized Help Desk Analyst-Bilingual to join our awesome team at Datasoft Technologies in Durham, NC.
Growing your career as a Full-Time Help Desk Analyst-Bilingual is a promising opportunity to develop productive skills.
If you are strong in creativity, research and have the right talent for the job, then apply for the position of Help Desk Analyst-Bilingual at Datasoft Technologies today!
Help Desk Analyst-BilingualHybridAbout the Job- Duration: 6+ Months Contract (possibility of extension)
- Location: Hybrid- Durham, NC
- Pay rate: Hourly, depending on experience
- Job ID: 731654
Qualifications:- Each position will act as a member of the Operations and Maintenance Support Team.
- These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented.
- By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences.
- Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.
- Monitoring incoming issues that are resolved by the front line Help Desk staff
- Diagnosing the root cause and resolving isolated issues
- Escalating customer issues to development staff
- Recommending product and process improvement strategies based on perceived trends or patterns in field issues
- Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.
About our CompanyDataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Benefits of working as a Help Desk Analyst-Bilingual in Durham, NC:
● Company offers great benefits
● Advancement opportunities
● Competitive salary
Salary :
No CV Required
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