Help Desk Associate

Fusion Worldwide is a top independent global electronic components distributor and we are looking to add a Help Desk Associate to our IT team. This position will be onsite at our facility in Haverhill, MA with the opportunity to provide onsite support to our Boston HQ in the Seaport and our office in Portsmouth, NH. This individual will report to our Help Desk Supervisor and is an excellent opportunity to hone your IT skills and learn Fusion Worldwide’s processes from the ground up; there is growth potential for the right candidate. 

What We Can Do For You  

• Give you the opportunity to add value as an integral part of Fusion Worldwide’s global IT team.


• Opportunity for growth in a global company with high visibility across the organization.


• Provide hands-on training via our experienced staff and excellent opportunity for growth. 

What You Can Do For Us  

• Install, diagnose, repair, maintain and upgrade all organizational hardware, equipment and software while ensuring optimal workstation performance. This role will also troubleshoot problem areas (by phone, email, chat or in-person).


• Review and resolve help desk tickets by working with the end user via chat, phone and email.


• Troubleshoot our organization’s computer systems, laptops and peripherals, printers, common software, etc.


• Provide onsite support for new employee equipment planning and set up, office moves, conference room set up and ad-hoc technical needs.


• If needed, work with vendors such as HP, Microsoft/TechData to resolve technical issues or upgrades to hardware and software as needed.


• Perform some network administration, including creating new users, assigning rights, resetting passwords in Active Directory, etc. 

Who We’re Looking For  

• Degree in applicable field of study; Information Technology preferred.


• Strong verbal communication, ability to multi-task and customer service attitude.


• A team-player who is a problem-solver, adaptable and enjoys helping others.


• At least two years 2 years of relevant experience


• Experience troubleshooting hardware, some software and connectivity issues; experience with Windows machines.


• Ability to travel between two office locations. 

Benefits  

• Medical, Dental, Vision Insurance


• 401K benefits with company match


• Short- & Long-Term Disability 


• EAP


• Emergency Travel & Identity Theft Protection


• Life Insurance


• AD&D


• State of the Art Open Concept Working Environment


• Stocked fridges and pantries with a variety of snack options


• Collaborative and Motivated Team


• Competitive Salary

Fusion Worldwide is the preeminent open market distributor of electronic components and products. We source, inspect, test, and deliver a broad range of components to a large and diversified customer base that includes OEMs, CMs and ODMs across a wide array of verticals. Founded in 2001, Fusion is headquartered in Portsmouth, New Hampshire and maintains offices and quality centers around the world. For more information visit fusionww.com, or follow fusion Worldwide on LinkedIn, Instagram, WeChat, and X.