Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deployment as a field resource.

 REQUIREMENTS AND QUALIFICATIONS

• 2 - 4 years of experience as a Helpdesk Technician


• Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA


• Excellent verbal and written communication


• Highly organized and able to multitask effectively


• Experience working independently in a high-profile, high-pressure environment


• Experience being the "go-to" person for all technical issues


• California Driver’s License and be insurable


• Able to have a positive approach to supporting others

DUTIES AND RESPONSIBILITIES

• Plan, organize, control, and complete IT Projects


• Answering support requests sent to the Helpdesk via email, text, and phone calls


• Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner


• Monitor pending issues in the queue to ensure timely resolution


• Respond to technical issues as they arise


• Assist with administrative tasks


• Ensure Help Desk objectives are clearly defined and communicated to staff


• Assist in tidying up and monitoring data in our systems


• Maintain a high level of professional personal appearance and conduct


• Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS 

• Health, Dental, Vision coverage for employee


• 401k Plan 


• Paid time off 


• Paid training, growth opportunities 


• Employee vehicle purchase plans


• Discounts on products and services 


• Longer-term job security

Compensation: $24-28/ hr. depending on experience

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.