Help Desk Specialist

Required Skills:

• General awareness of computer systems, PC repair, and network management


• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.


• Ability deploy, configure, and support operating systems on desktop and mobile


• Understanding and appreciation for information security within systems and user devices.


• Excellent communications skills


• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.


• Help Desk experience preferred 

Specific Job Functions

• Provides Helpdesk support by telephone, email or any other source.


• Provides support for end user hardware including but not limited to workstations, laptops, mobile devices, printers, scanners, and VoIP phone system including configuration, installation, troubleshooting and repair.


• Provides support for bank approved software or web-based applications including installation, configuration, troubleshooting and repair.


• Documents all requests for work in IT ticketing system.


• Develops and maintains inventory of laptops and workstations and peripheral devices associated with them.


• Adds, removes and maintains workstation/laptop equipment in active directory, antivirus, and software updates systems.


• Assigns and maintains the network IP addresses.


• Provides password resets, changes and unlock assistance with all applications managed by the IT Department.


• When assigned, assist with the network, services, and server-based applications installation, configuration, troubleshooting and repair.


• When assigned, add, remove and maintain active directory users and other software or applications managed by the IT Department.

Education Requirements:

• Associate’s or bachelor’s degree in a computer related field preferred


• Comp TIA certifications including A+, Network+, and/or Security+ preferred


• Microsoft certifications which could include MCP preferred

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

 WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to maintain a valid driver’s license and provide own reliable transportation.  This position requires travel within a 100 mile radius.