We are seeking a confident Help Desk Specialist to join our high-achieving team at Oxford Solutions, Inc. in Cranberry Township, PA.
Growing your career as a Full-Time Help Desk Specialist is a promising opportunity to develop exceptional skills.
If you are strong in cooperation, innovation and have the right personality for the job, then apply for the position of Help Desk Specialist at Oxford Solutions, Inc. today!
Oxford Solutions has an opening for a Help Desk Support Specialist.
In this role, you will provide support to end users on basic help desk related support issues.
Responsibilities
- Identify, research and resolve technical problems.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Perform pro-active monitoring of computer systems through appropriate tools.
- Document, track and monitor problems to ensure timely resolutions.
- Work directly with customers on resolving technical issues
Requirements
- Bachelor’s Degree in Information Technology or related discipline
- 1 to 3 years technical and computer-related support or related experience
- Working knowledge of ITIL standards or best practices
- Experience providing support for the following:
- desktops, tools and utilities
- Operating systems
- Networks and voice services
- Security and Disaster recovery
- Process control and monitoring
- Call Center technologies
- Strong analytical, communication, problem solving, and organizational skills
- Availability to work rotating shifts and holidays
Service Desk Analyst - Help Desk Support - 24-00368
Benefits of working as a Help Desk Specialist in Cranberry Township, PA:
● Excellent Benefits Package
● Opportunities to grow
● Attractive packageCompetitive Pay
Salary :
No CV Required
How to get there?
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