Help Desk Specialist (Hourly/Contract)

ABOUT YINZCAM

YinzCam is a tech leader in sports, developing mobile apps, Connected TV apps, and analytics solutions for sports teams, leagues, events, and venues worldwide. With over 180 professional sports clients and more than 100 million app installs globally, we are dedicated to developing technology to connect fans with the live events they love, year-round, 24/7. Our IPTV product has elevated venues like Mercedes-Benz Stadium, Rocket Mortgage FieldHouse, and Allegiant Stadium. 

Our digital products are used by 200+ professional sports teams and leagues around the world, including clubs and stadiums in the NFL, NBA, MLS, NHL, Liga MX, English Premier League, AFL (Australia), and more. Read more about our story and clients at https://www.yinzcam.com/.

NOTE: This is an in-office role in Pittsburgh, PA, USA. Candidates must be within commutable distance to our Pittsburgh office.

YinzCam is looking for a client-focused and proactive Help Desk Specialist to provide responsiveness to clients on the use of YinzCam's official mobile apps.The ideal candidate has a passion for troubleshooting, problem solving, responsiveness, and the intricacies of club apps for sports. In addition, they must be a self-starter with the ability to learn about technology, mobile apps, content-management systems, and to manage multiple customer requests at a fast pace, particularly on game-days, without dropping the ball. We are a 24/7/365 global sports entity, so a solid understanding and love of sports and digital platforms is highly desired. As is the case in sports, hard work, passion, drive, client focus, and understanding what clients want are the elements that will make for a successful and integral part of our team.

We are looking for someone who...

• Thinks nothing is impossible
• Relishes the intensity and pace of the sports industry
• Is client-focused, prompt, and attentive to client needs
• Will do whatever it takes to troubleshoot and solve a technical problem

What you will be doing...

• Responding promptly to client questions around YinzCam's apps and products
• Reviewing problem reports from fans and customers, to reproduce issues rapidly on game-days
• Proactively verifying that all of the content and information in YinzCam's apps is up-to-date on a daily basis, e.g., stats are updating correctly in an app on game-day
• Proactively testing all of YinzCam's apps and their features on a daily basis

Be our MVP if you have...

• 2 years+ of experience in help-desk experience
• Solid understanding of sports stats and content
• Experience with digital platforms/tools, and content management systems
• Experience with Java, SQL & Python
• Experience with finding and reproducing issues in apps for sports
• Strong work ethic and team-oriented who can work with cross-functional teams like Engineering and Project Management
• Flexible to work evenings and/or weekends particularly to monitor games and events including weekends, nights, and holidays
• Appetite and ability to thrive in a high energy fast-paced digital environment
• Strong desire to learn and grow career
• Degree in business, engineering, sports management

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future.This is a contract role with the potential to transition into a permanent position based on performance and business needs. Applicants must be within a commutable distance to our Pittsburgh office in East Liberty.