Help Desk Support Analyst (Full Time)

The Help Desk Support Analyst will provide level 1 support to internal employees:

• You will resolve computer-related issues for our employees
  


• You will be trouble shooting but not limited to: network and connectivity issues, user accounts and passwords, as well as computer and laptop maintenance
  


• Performs troubleshooting through diagnostic techniques and pertinent questions
  


• Determines the best solution based on the issue and details provided by office personnel
  


• Walks employees through the problem-solving process
  


• Directs unresolved issues to the next level of support personnel
  


• Provides accurate information on IT products or services
  


• Records events and problems and their resolution in logs.
  


• Follow-ups and updates customer status and information
  


• Identifies and suggests possible improvements on procedures