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Requisition #: 1069
Job Title: Help Desk Support I- Non Exempt
Location: 411 Polifka Dr. Shaw AFB, South Carolina 29152
Clearance Level: Active DoD - Secret
SUMMARY
Agile Defense has an immediate need to hire a Help Desk Technician to work at Shaw AFB in Sumter, SC.
JOB DUTIES AND RESPONSIBILITIES
· Provide Help Desk support to the end user on a variety of issues.
· The Help Desk support shall identify, research, and resolve technical problems for end users.
· The Help Desk shall respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.
· Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain account administration and management.
QUALIFICATIONS
Required Certifications
· DoD 8570 Level 2
· Security+CE
Education, Background, and Years of Experience
· 2+ years of experience required
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills
· Exceptional communications skills (verbal & written)
· Customer Service Experience (in-person & phone)
· Experience with trouble ticketing systems, creating/routing tickets & follow-ups
WORKING CONDITIONS
Environmental Conditions
· Typical office environment
Strength Demands
· Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements
· Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
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