Help Desk Support Intern

Company Overview

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.

Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct (http://investor.nabors.com/Cache/IRCache/77d3a95d-ce34-2f3e-2c42-1d7608e9f25a.PDF?O=PDF&T=&Y=&D=&FID=77d3a95d-ce34-2f3e-2c42-1d7608e9f25a&iid=4010705) .

JOB SUMMARY

Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real life business scenarios. Internship based in Houston, TX

DUTIES AND RESPONSIBILITIES

Handle level 1 ticketing issues and escalating issues to senior team members as necessary

Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations

Performs help desk duties in a call center environment with a strong end-user focus

Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods

Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level

Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem

On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs

Performs additional duties as required

MINIMUM QUALIFICATIONS / SKILLS

Must be enrolled in college in a computer science, information systems curriculum or related field

Experience in installing, administrating and maintaining Microsoft Office applications, desktop operating systems and PCs preferred

Possesses working knowledge of standard end user hardware and software

Able to address most issues by following established procedures

Proven ability to work within a team environment as well as independently, multi-task

Adapt to frequent change

Proven customer service skills

Strong oral and written communication skills

PREFERRED QUALIFICATIONS

Knowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipment

General understanding and knowledge of basic computer networking principles and design

Analytical, interpretive, interpersonal and problem-solving skills

BEHAVIORAL COMPETENCIES

Accountability – Level One

Excellence – Level One

Innovation – Level One

Safety – Level One

Teamwork & Collaboration – Level One

Communication – Level One

Process & Analytic Ability – Level One

Learning Agility – Level One

TECHNICAL COMPETENCIES

Help Desk – Level One

Technical Trouble Shooting – Level One

Network Operations – Level One

Hardware Installation and Support – Level One

Software Installation and Support – Level One

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS

Office environment

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.

Job: IT

Title: Help Desk Support Intern

Location: United States Of America-Texas-Houston-(Nabors Corporate Services) Houston Office

Requisition ID: 24000080