Help Desk Support Technician

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Help Desk Support Technician

Location: Wauwatosa, WI

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

The IT Help Desk Technician is the central point of contact for IT issues, providing technical support so ADVENT can continue unlocking potential.

How You Will Contribute:

• Provide technical support for employees experiencing problems related to computer hardware, software, business unit applications, computer communications (LAN/WAN), and telephone problems
• Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited
• Analyze and resolve problems with a goal of 90% First Call Resolution
• Complete requests for password resets, user account creation, user account deletion, printer, hardware diagnostics, timely hardware, and software upgrades
• Assign users and computers to proper business groups in Active Directory
• Monitor and remove virus, spy ware and other non-authorized software
• Develop knowledge base articles
• Coach other help desk team members

What We're Looking For:

• 2-3 years of experience in a Help Desk role
• Ability to work in a constantly changing fast paced environment
• Excellent verbal and written communication skills
• Comfortable working directly with end users, face to face and over the phone
• Ability to provide periodic after-hours support
• Basic knowledge of the following:
  • Networking Concepts (TCP/IP, routing, switching)
  • Hardware for HP workstations and servers
  • Mapped drives/shares
  • Viruses or spyware removal
  • Smartphone configuration and troubleshooting
  • Setup of Outlook or other email clients, email archives
  • Install and configuration of applications, printers & printer settings
  • VPN and remote access solutions
  • Microsoft Office software
  • Active Directory and Group Policy (a plus)
  • Valid driver's license
  • Ability to travel up to 20%

What's it Like Working at ADVENT?

• Culture that embraces being kind, is solutions minded, and encourages you to ask questions
• 22 days of PTO (prorated your first year based on start date) & holiday pay
• Top-notch health, dental, and vision insurance with generous employer paid HRA account
• 401K Contribution
• Be a part of a Milwaukee Best Places to Work Team
• Schedule: Monday-Friday, 8am-5pm