Help Desk Support Technician

Key Responsibilities

• Provide first-level technical support for hardware, software, and application issues.
  
• Fulfill IT requests, including system access, equipment provisioning, and hardware purchases.
  
• Troubleshoot and resolve technical issues following established support procedures.
  
• Document support requests, resolutions, and technical updates in the ticketing system.
  
• Serve as a liaison between end users and internal IT resources.
  
• Support Microsoft Office applications, Windows and Apple devices, and VPN connectivity.
  
• Provide occasional evening and weekend on-call support.
  
• Perform other duties as assigned.
  

Qualifications

• 2-4 years of help desk or technical support experience.
  
• Experience supporting Windows workstations, servers, software applications, and peripherals.
  
• Strong knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Access.
  
• Proficiency with Windows and macOS environments.
  
• Familiarity with VPN technologies.
  
• Excellent communication, organizational, and problem-solving skills.
  
• Ability to work independently, manage multiple priorities, and maintain confidentiality.
  
• Ability to lift up to 50 lbs. and travel as needed.
  
• Commitment to the mission and values of the organization.