Help Desk Technician

Overview 

We are seeking a skilled and customer -oriented Help Desk Technician for a client in Richmond. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement

Responsibilities:

• Provide first -level contact and problem resolution for all users with hardware, software, and application issues.
  
• Perform installations, configurations, and upgrades of desktop hardware and software.
  
• Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity.
  
• Maintain and update documentation of hardware and software configurations.
  
• Assist with the setup and deployment of new equipment and systems.
  
• Collaborate with other IT team members to ensure efficient operation of the company’s IT infrastructure.
  
• Provide training and guidance to users on best practices and usage of IT resources.
  
• Maintain inventory of all IT equipment and software licenses.
  
• Ensure compliance with company policies and procedures related to IT security and usage.
  

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  
• Proven experience as a Desktop Support Technician or in a similar role.
  
• Strong knowledge of Windows and Mac operating systems.
  
• Familiarity with remote desktop applications and help desk software.
  
• Excellent problem -solving and communication skills.
  
• Ability to work independently and as part of a team.
  
• Strong organizational skills and attention to detail.
  

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
  
• Experience with network troubleshooting and basic network configurations.
  
• Knowledge of ITIL practices and principles.