Help Desk Technician (Contract)

Job Title: Help Desk / PC Technician (Contract)
Location: Columbia City, IN (On-site)
Position Type: Contract
Shift: 1st Shift

Position Overview

We are seeking a proactive, hands-on Help Desk / PC Technician for a contract engagement with a premier manufacturing organization in Columbia City, IN. In this role, you will provide critical Tier 1 technical support, ensuring both administrative staff and production floor operations run smoothly.

This position is ideal for a detail-oriented technician who enjoys a mix of classic software troubleshooting and physical, hands-on hardware deployment in a fast-paced environment.

Key Responsibilities

• Hardware Deployment & Refresh: Image, configure, test, and deploy desktop PCs, laptops, tablets, and peripherals for new hires and hardware lifecycle upgrades.
• Plant Floor Support: Provide rapid-response technical troubleshooting for production line hardware, including ruggedized terminals, barcode scanners, and industrial label/thermal printers.
• User Provisioning: Handle day-to-day ticket queues for password resets, account lockouts, software installations, and active user onboarding/offboarding.
• Software & OS Triage: Support and troubleshoot Windows 10/11 operating systems, Microsoft Office apps (Outlook, Teams, Excel), and ensure local connectivity to core enterprise software (ERP/CAD licensing).
• Basic Network Support: Assist with physical patch cabling, mapping network drives, identifying IP address conflicts, and troubleshooting local Wi-Fi or workstation connectivity issues.
• Documentation: Maintain accurate records of IT inventory, hardware deployments, and detailed notes within the internal ticketing system.

Qualifications & Skills

• Experience: 1–3 years of experience in a Help Desk, Desktop Support, or PC Technician role (experience in a manufacturing, warehouse, or logistics environment is a major plus).
• Technical Knowledge: Proven experience with Windows OS imaging/deployment tools, Active Directory (users and groups), and Microsoft Office administration.
• Hardware Familiarity: Comfortable troubleshooting PC components, multi-monitor setups, and specialized peripherals (e.g., Zebra or Honeywell scanners/printers).
• Soft Skills: Strong communication skills with the ability to explain technical solutions to non-technical users, from corporate executives to plant floor operators.
• Physical Requirements: Ability to walk the manufacturing floor, lift up to 40 lbs of IT equipment, and crawl under desks for physical cabling and workstation setups when required.

Preferred Certifications (Not Required)

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Endpoint Administrator Associate