Help Desk Technician, Tennessee Department of Transportation (TDOT) @Advizex

This position will join the Advizex team, a Myriad360 company.

About Advizex

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach.

For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

This role will join the Advizex team and play a key part in continuing that legacy.

Learn more about Advizex here!

Role Overview

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators.  Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers business environment and objectives before delivering actionable ideas to improve our customers IT infrastructure and user experience.

Location: On-site. Candidates must be able to work in the Nashville, TN 37243 office.

Key Responsibilities

• Initial point of contact for customers that require technical assistance via phone, email, and instant message


• Assist end users with diagnosing and troubleshooting issues remotely


• Accurately document incidents and service requests and route to the appropriate support team


• Work with a variety of clients with a wide range of technology platforms and solutions


• Interface with vendors for escalations and warranty repairs such as telecom providers and OEMs


• Recommend process improvements to increase customer satisfaction

Required Qualifications

• Must be able to lift at least 50 pounds.


• IT Call Center Experience preferred
  
  
  
  • Able to handle call volume of up to 30 calls per day.
  
  
  
  


• People/Customer Service skills required


• Printer Administration and Troubleshooting
  
  
  
  • Server Print Queue, and local Queues
  
  
  
  


• Active Directory Management
  
  
  
  • Able to navigate Different OUs
  
  
  • Able to look up attributes
  
  
  • Able to reset password and unlock accounts.
  
  
  
  


• iOS Management, Support, and Deployment
  
  
  
  • Setting up new phones/Ipads
  
  
  • Resetting iTunes accounts
  
  
  • Resetting network settings
  
  
  • Backup/Restore device data
  
  
  
  


• Video Conferencing
  
  
  
  • Cisco WebEx
  
  
  • MS Teams
  
  
  • Cisco Presence video solutions
  
  
  
  


• Network troubleshooting
  
  
  
  • Internal vs external
  
  
  • VPN
  
  
  • LTE
  
  
  • Wifi
  
  
  
  


• Application Troubleshooting
  
  
  
  • Account permission
  
  
  • Compatibility settings
  
  
  • Browser vs installed
  
  
  
  


• Remote support
  
  
  
  • MSRA
  
  
  • RDP
  
  
  • TEAMs
  
  
  • Webex
  
  
  
  


• Hardware Deployment


• ServiceNow
  
  
  
  • Ticket management
  
  
  • Ticket assignment
  
  
  
  

As an Advizex employee, you will be eligible for the following benefits and perks:

• Company-subsidized medical benefits


• Dental and vision coverage offered


• 14 PTO days


• Flexible Work Arrangements


• Retirement Savings Plans


• Paid Long Term Disability


• Basic Life Insurance offered

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $40,000-50,000. Compensation in other geographies may vary. 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.