Help Desk Technician-IT514403

JOB SUMMARY:

The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.

ESSENTIAL JOB FUNCTIONS:

1. Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.


2. Follow established procedures to resolve common IT support requests.


3. Provision and prepare IT equipment for staff.


4. Maintain IT records, including asset management.


5. Perform standard Active Directory management tasks.


6. Assist with the development of and adherence to IT policies and procedures.


7. Participate in on-call after-hours rotation schedule.


8. Work with users to elicit the objectives behind their request and provide great customer service.


9. Maintain a clean and well-organized work environment.


10. Stay current with technology trends and continuously develop technical skills.


11. Work on tasks and projects as assigned by supervisor.

EXPERIENCE:

• Providing exceptional customer service.


• Using Microsoft Windows and Office.


• Performing basic hardware and software installation and troubleshooting


• Collaborating with a team


• Utilizing strong written and verbal communications

QUALIFIATIONS:

• CompTIA A+, Network + or other technical trade certification.


• Prior technical training, education, or course work