We are hiring a capable Helpdesk Analyst to join our elite team at Tech Providers Inc. in Atlanta, GA.
Growing your career as a Full-Time Helpdesk Analyst is an incredible opportunity to develop fundamental skills.
If you are strong in planning, adaptability and have the right talent for the job, then apply for the position of Helpdesk Analyst at Tech Providers Inc. today!
Role : Helpdesk AnalystLocation: Atlanta GA (Hybrid) 2 days OnsiteDuration: 3+ Years Contract (Good potential of further extension)Required- 2 + years Client Support experience with use of support tools: phone, email, incident management (Remedy preferred), and remote support.
- Ensures customer satisfaction by responding to client calls and emails in a timely manner.
- Logs all customer inquiries, issues in Incident Management, and tracks them until resolution and incident closure.
- Ensures timely and accurate escalation of customer issues by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
- 2 + years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X preferred), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox preferred), Email messaging (Exchange and Lotus Notes), Active Directory, networking, hardware (laptops, desktops, peripherals, and Blackberry devices) and mainframe account administration (preferred).
- Strong dedication to customer service, excellent problem-solving skills, and inherent decision-making ability.
Benefits of working as a Helpdesk Analyst in Atlanta, GA:
● Learning opportunities
● Opportunities to grow
● Advantageous package
Salary :
No CV Required
How to get there?
Your email job alert is now active!