Helpdesk Coordinator

Description

Come grow with us.

Yeo & Yeo Technology is a premier IT solutions provider in Michigan, delivering managed IT and cybersecurity services, knowledge-based technology solutions and full-service systems integration since 1984. For over four decades, we have empowered our clients to enhance efficiency and profitability by proactively managing their IT infrastructure.

We believe our people are our future. We provide a dynamic environment for individuals with the drive to become leaders in the IT industry. At Yeo & Yeo, your career path is a collaborative journey. You will be equipped with comprehensive career development resources, advocacy experiences, and clear choices for advancement. We are committed to supporting your growth into leadership positions and fostering a healthy work-life balance.

By applying today, you are taking the first step toward joining a team of enthusiastic, creative, and intelligent problem-solvers. Together, we work toward a common goal: delivering innovative technology solutions that drive operational efficiency and help businesses achieve their IT objectives.

Position Summary

We are seeking a full-time Scheduler/Coordinator. The Scheduler/Coordinator will be responsible for effectively organizing and scheduling service requests for internal and external clients in a fast-paced environment. This position will enthusiastically provide superior customer service skills while troubleshooting client questions, issues and projects.

Key Responsibilities

• Works with customers to solve problems, assist with inquiries, etc.
• Accurately logs client and employee service requests within a helpdesk setting
• Ability to use call tracking software, maintaining operating procedures
• Ability to effectively multi task
• Utilize the proper support mechanism in response to service requests
• Ability to track the use of Tools and Inventory
• Respond to customer inquiries through various forms of communication
• Ability to work in a team setting

Qualifications

• Minimum of 2 year’s previous experience in customer service
• Knowledge of common computer hardware, software applications and operating systems
• Excellent verbal and written communication skills
• Customer service driven
• Ability to work in a fast-paced environment

Leadership

• Ability to work through client issues and their impact to business while determining a solution focused resolution
• Learn and understand how position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Benefits & Perks

We are committed to investing in our people, both professionally and personally. Our comprehensive benefits and perks package is designed to support your well-being and career growth, and includes:

• This is a position in our Saginaw office
• Competitive salary and bonus opportunities
• Excellent medical, dental, and vision plan options
• 401(k) plan with company match
• Life insurance
• Referral programs
• Community service opportunities
• Dress for your day attire
• Fun company events