Helpdesk Support Analyst

Description:

Our client is in the process of moving to a self service portal for all end user related password resets. In order to mitigate increased workload related to password resets they will have all password reset calls flow to this resource. Once the initial password is reset, the end user will need to be enrolled to the new portal which this resource will assist with walking them through the process and setting them up within the new Cherwell system. The Helpdesk team supports all end users who sit at the particular hospital with technical incidents. Candidates must have prior experience troubleshooting and resolving issues over the phone and remotely. They must also have experience supporting and maintaining user accounts within Active Directory.

Skills:

Active directory, Troubleshooting, Help desk, ticketing system, remote troubleshooting, phone support, Customer service, Windows, Technical support

Top Skills Details:

Active directory,Troubleshooting,Help desk,ticketing system,remote troubleshooting,phone support

Additional Skills & Qualifications:

This resource will work a core 8 hour shift Monday-Friday between the hours of 6am-2:30pm***

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.