Helpdesk Support Analyst I

Continental Properties is looking for a Helpdesk Analyst I to join our Information Systems team at our home office in Menomonee Falls, WI.

As a Helpdesk Analyst I, you'll be the first friendly, knowledgeable voice our team members hear when something isn't working right. You'll troubleshoot everything from equipment hiccups to software errors, configure workstations and peripherals, and help keep system upgrades running smoothly with minimal disruption. You're someone who takes ownership of a ticket until it's truly resolved, communicates clearly along the way, and enjoys helping others feel more confident with technology. This role is a great launching point to build both your technical skill set and your career within our IT team.

We embrace a hybrid model that gives our team members autonomy over how they work, paired with a shared commitment to in-person collaboration (3 days per week in-office). #LI-Hybrid 

Essential Responsibilities:

• Provide excellent technical assistance to end-users, troubleshooting equipment malfunctions, software errors, and change requests within our software suite and directory system.


• Own the timely resolution of issues through proactive, regular communication and follow-up with end-users.


• Configure computer equipment, phones, and peripherals for use at workstations.


• Assist with system upgrades and installations to ensure minimal disruption to operations.


• Maintain accurate documentation of technical procedures and resolutions for future reference.
  
  

Skills for Success: 

• Education: Associate degree (or equivalent experience) required.


• Years of Experience: At least 1 year of related experience.


• Strong technical troubleshooting and problem-solving skills, with the ability to look beyond the obvious to find effective solutions.


• Clear, customer-focused communicator who builds trust with end-users and keeps them informed throughout the resolution process.


• Comfortable configuring computer equipment and peripherals and assisting with software and system upgrades.


• Strong time-management skills with the ability to juggle multiple priorities and support team and organizational initiatives.

Why You'll Love Life at Continental: 

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace: 

• Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  
  


• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  
  


• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  
  


• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
  
  


• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
  


• Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
  
  


• Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
  
  


• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
  
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. 

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. 

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. 

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate’s experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Salary: $25.00 per hour