Helpdesk Support Technician

Smith Technologies Ltd is an information technology consulting firm supporting small and medium businesses, service providers and enterprise clients across Bermuda. We are expanding our team and are seeking a Helpdesk Support Technician to provide onsite IT support to clients.  This is a client-facing role. The Technician works onsite at client locations handling day-to-day desktop and user support, and escalates complex issues to senior technical staff as required.

KEY RESPONSIBILITIES

• Provide onsite helpdesk and desktop support to client staff, acting as their in-house IT resource.


• Troubleshoot hardware, software and basic network issues, and log and track all support requests through to resolution.


• Set up and maintain user accounts, workstations, printers and peripherals.


• Escalate complex or unresolved issues to senior technical staff in a timely manner.


• Maintain accurate documentation of client environments, configurations and recurring issues.


• Represent Smith Technologies professionally at client sites, including consistent and punctual attendance.

REQUIRED QUALIFICATIONS

• Minimum of 2 - 3 years of IT support, helpdesk or desktop support experience.


• Working knowledge of Windows operating systems and Microsoft Office Suite.


• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).


• Basic knowledge of Active Directory user and computer account administration.


• Strong troubleshooting and problem-solving skills.


• Excellent verbal and written communication skills, with a strong customer service orientation.


• Ability to work independently onsite at client locations and use sound judgment on when to escalate.


• Reliable attendance and punctuality.

DESIRED QUALIFICATIONS

• CompTIA A+ Certification.


• CompTIA Network+ Certification, or working toward.


• Microsoft Certified Fundamentals or Azure Fundamentals Certification, or willingness to pursue.

Note: Shortlisted applicants will be asked to complete a practical assessment.   Please apply no later than August 30th 2026