Helpdesk Support Technician

Location: Lawrence, PA (Primary) - supporting remote sites in various locations across the US. Periodic travel to provide onsite support.

About the Role

We're looking for a Helpdesk Support Technician to provide first- and second-line technical support across our organization. You'll be the go-to person for day-to-day end-user issues - hardware, software, accounts, and connectivity - while working closely with our IT staff on larger infrastructure projects. This is a great role for someone who wants hands-on exposure to modern Microsoft 365 cloud administration and enterprise network environments in a manufacturing/warehouse setting.

What You'll Do

• Provide first-line support for end users across all six divisions via ticketing system, phone, and in-person, resolving hardware, software, and connectivity issues


• Manage user accounts, licensing, and access in Microsoft 365 and Entra ID (password resets, MFA enrollment, group/license assignments)


• Support and troubleshoot Windows 11 desktops and laptops, including imaging, patching, and application deployment


• Assist with device enrollment, compliance policies, and app deployment through Microsoft Intune


• Perform basic network troubleshooting (Wi-Fi connectivity, switch port issues, VPN client access) and escalate complex issues


• Support printers, scanners, and peripheral hardware across office and warehouse environments


• Phone and tablet setups for employees with company devices


• Set up new hire workstations and process offboarding for departing employees


• Maintain accurate documentation of issues, resolutions, and IT assets in the ticketing/knowledge base system


• Assist with basic AV/conference room support (Teams Rooms, displays, microphones)


• Travel occasionally to Phoenix, McSherrystown, and Pittsburgh sites as needed for on-site support and project work

What You Bring

• 1–3 years of experience in a helpdesk, desktop support, or IT support role


• Working knowledge of Windows 11 and general PC hardware troubleshooting


• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) from an end-user and basic admin perspective


• Exposure to Active Directory / Entra ID user and group management


• Comfortable troubleshooting basic network connectivity issues (Wi-Fi, wired, VPN)


• Strong communication skills - comfortable explaining technical issues to non-technical staff


• Ability to prioritize and manage a ticket queue across multiple sites


• Valid driver's license (occasional site travel required)

Nice to Have

• Experience with Microsoft Intune or another MDM platform


• Experience supporting a manufacturing, warehouse, or multi-site environment


• CompTIA A+, Network+, or Microsoft certifications

Why Join Us

You'll get hands-on exposure to a growing multi-site IT environment, work directly with an experienced IT administrator, and have room to grow into more advanced systems administration and network engineering responsibilities over time.