Helpdesk Technician

As part of the Weave IT Operations Team, you will go beyond daily troubleshooting to solve complex challenges and improve our corporate systems. We’re looking for someone who is eager to learn, cares deeply about their impact on others, and approaches problems with an innovative mindset. This is your chance to contribute to our IT workflows and support the systems that keep our team running.

• This position will be in office (Shift will be Monday - Friday 10AM to 6PM)

• Reports to: IT Servicedesk Manager

What You Will Own

• Advanced Troubleshooting: You will resolve complex hardware and software issues that go beyond the basics, ensuring minimal downtime for your teammates.

• System Provisioning: You will manage the lifecycle of employee laptops, from automated deployment to decommissioning.

• Infrastructure Support: You will maintain in-office tech, including conference room systems, local networking, and shared hardware.

• Process Improvement: You will find innovative ways to automate repetitive tasks and improve our inventory and ticketing workflows.

What You Will Need to Accomplish the Job

• The minimum qualifications for the role - education, experience, certifications, skills.

• Technical Expertise: You have a deep understanding of computer hardware, cloud-based software, and how they interact in a corporate network.

• 2+ Years of Experience: You have spent a few years working in an IT environment and feel comfortable handling high-priority requests.

• Operating System Mastery: You can confidently navigate and fix issues within Windows, macOS, and mobile operating systems.

• Project Mindset: You have the time management skills to balance daily support tickets with long-term hardware projects.

• Physical Ability: You are comfortable lifting equipment and assembling workstations.

What Will Make Us Love You

• Technical Mentorship: You enjoy sharing what you know with others and can explain complex tech in simple verbal and written terms.

• MDM Proficiency: You have 3+ years of experience managing devices through tools like Iru, Jamf, or Airwatch.

• SaaS Knowledge: You are familiar with managing users within Okta, Google Workspace, or Slack.

• Automation Curiosity: You have an interest in scripting or using tools to make manual work disappear.

• User-First Empathy: You recognize that behind every ticket is a colleague who needs help. You’re patient, approachable, and focused on providing a great experience.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.