Helpdesk Technician

Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations.  

The Role: 

We're looking for a people-first Helpdesk Technician who genuinely enjoys helping others and takes pride in making technology just work. You'll be the friendly, trusted first point of contact for our team — resolving issues quickly, communicating clearly, and turning frustrating tech moments into easy ones. The right person pairs sharp troubleshooting instincts with real customer-service skill: patient, approachable, and proactive. You'll handle both reactive support and proactive maintenance across our Microsoft 365 environment and mixed Windows and Mac fleet, keeping our systems — and the people who rely on them — running smoothly. If you're energized by solving problems and by the satisfaction of a coworker walking away thinking "well, that was easy," you'll thrive here. 

You Will: 

• Deliver standout support: Triage, resolve, and escalate tickets within SLA across both Windows and Mac OS environments, hitting your KPIs while leading with a helpful, customer-first attitude that makes people glad they reached out. 

• Own the employee lifecycle: Run onboarding and offboarding end to end — purchasing and configuring hardware, setting up software, syncing Mobile Device Management (MDM), and managing security badge access — so new hires feel welcomed and ready from day one. 

• Administer core platforms: Manage and secure the tools the company runs on, including Microsoft 365, Slack, and Zoom, ensuring availability, functionality, and proper access. Run regular audits to right-size licensing, control software spend, and keep records accurate. 

• Manage hardware & equipment: Purchase, configure, and maintain IT equipment for in-office and remote employees alike, balancing reliability with cost efficiency. 

• Strengthen security & compliance: Partner with the cybersecurity team to support SOC 2 compliance by maintaining access-control processes, documentation, and audit evidence. 

• Empower through training & documentation: Write clear documentation and coach colleagues on unfamiliar software and hardware, helping the whole company use our systems confidently and independently. 

You Bring: 

• A genuine passion for customer service and a helpful, approachable attitude — you meet every request with patience and a problem-solving mindset. 

• Clear, friendly communication, with a knack for explaining technical concepts to non-technical people without making them feel lost. 

• Hands-on experience administering Microsoft 365. 

• Experience managing internal IT infrastructure and supporting both remote and in-office employees. 

• Comfort working across both Windows and Mac OS environments. 

• Working knowledge of Microsoft Entra ID user management, Intune, Jamf, and Apple Business Manager. 

• Strong troubleshooting and problem-solving skills, with sharp attention to detail. 

About Us:  

We look for team players and authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to enable and equip you for long-term success, all while being surrounded by good people looking to do amazing work.  

To create the highest-performing team of professionals, Extensiv focuses on building a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv’s recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.   

Teams at Extensiv empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work. The target compensation for this role is $55,000-$60,000 per year.  

Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.