heritage shift supervisor

Job Summary and Mission

With the heart of our partners and customers in mind – we are creating a heritage market designed to pay homage to our past while looking to the future. This new market will include the original Pike Place store (our history), 1^st and Pike (our core), and 1^st and University (our future).

As a heritage market Starbucks shift supervisor, you will work in a one-of-a-kind market highlighting the culture and history of Starbucks.  You’ll be a role model of the store operations standards that define our Starbucks Experience and Culture.  You’ll lead shifts across the market, leading and working alongside a team of baristas to deliver the highest quality customer service and expertly crafted products.  You’ll be in an energetic store environment where you’ll have the ability to positively influence, guide, and coach others, maintain an encouraging team environment, and demonstrate your leadership skills to ensure delivery of the heritage market experience to all customers and partners.

You’d make a great shift supervisor if you:

• Take initiative and act as a role model to others. 


• Enjoy working as a team and motivating others.


• Understand how to create a great customer service experience.


• Have a focus on quality and take pride in your work.


• Are confident in leading, deploying, and guiding others.


• Are open to learning new things (especially the latest beverage recipe!)


• Are experienced with responsibilities like cash-handling and store safety.


• Can keep cool and calm in a fast-paced, energetic work environment.


• Have excellent communications skills.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details. 

Benefit Information

Summary of Experience

• Customer service experience in a retail or restaurant environment  - 1 year      

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation


• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays


• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations


• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 


• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients


• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Knowledge, Skills and Abilities

• Ability to direct the work of others


• Ability to learn quickly


• Effective oral communication skills


• Knowledge of the retail environment


• Strong interpersonal skills


• Ability to work as part of a team


• Ability to build relationships

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.  Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. 

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.  

At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. 

Starbucks is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].