HFA Program Specialist

HilltopSecurities is currently looking to hire an HFA Program Specialist in our Sherman Oaks office. The HFA Program Specialist is responsible for performing the department’s pre- and / or post-closing compliance review for client TBA and MRB/MCC programs. The Specialist works under minimal supervision with encouragement to exercise initiative and independent judgement.

Essential Functions:

• Ensure that prompt review of loan applications and supporting documentation is performed by adhering to stated program timelines, and that documentation submitted meets applicable program requirements. 


• Perform income calculations using paystubs, tax returns and other supporting documents for loan program compliance. 


• Provide direct assistance to lender and issuer questions related to program documents, requirements, and processes. 


• Monitor program pipelines by routine follow up emails/phone calls to lenders and communicates concisely any missing/incomplete documents in order to meet program and timeline requirements. 


• Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender. 


• Keep current with all department clients, programs, guidelines, and processes. 


• Identify process improvements with documentation of such as applicable. 


• Cross train in other roles to provide back-up support to other team members as needed, specifically as back up to the accounting functions as well as phone coverage. 


• Provide prompt customer service by monitoring personal and individual program email inboxes as needed and responding via email or phone. 


• Follow the lender on-boarding process for access to Lender Online. 


• Maintain an accurate list of participating lenders and creates user credentials. 


• Assist Lenders with maneuvering through the flow of the online reservation system via the web portals. 

• Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online. 


• Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed. 


• General knowledge of mortgage industry rules and regulations a must. 


• Experience with processing mortgage loans is highly preferred. 


• Technical knowledge and experience with state and local housing agency programs is preferred. 


• Accustomed to working in a fast-paced, team-oriented environment. 


• Ability to provide exceptional customer service and establish a friendly rapport with participating lenders, borrowers, and clients. 


• Proficiency in the use of Microsoft Excel, Word, and Outlook. 


• Strong communications skills, both oral and written and effective interpersonal skills. 


• Ability to work well independently and prioritize tasks. 


• Must be detail oriented, organized, and keep up with the often-demanding pace of the workload 


• High level of integrity and dependability with a strong sense of urgency and results oriented. 


• Must be flexible for overtime if required to meet deadlines. 


• Assist with other projects as needed with a can-do attitude.