HH / DME Customer Service Representative

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Position Highlights

Job Summary: Customer Service provides customer service, general office secretarial duties including reception, taking referrals, managing documents, developing reports, filing, general billing duties, and office communication.

Essential Functions

• Greets customers/families and patients.
• Completes sales orders
• Handles telephone calls, distributes and documents the information appropriately.
• Receives incoming orders for equipment and documents accordingly as well as contacting appropriate field personnel.
• Tracks all outgoing and incoming documents and receives them into MHC.
• Compiles, maintains and monitors data as assigned. 
• Achieves and maintains a thorough knowledge base of the multiple working systems in Home Health.  Systems include but not limited to Epic Homecare, Epic, Brightree, Airview, USleep and Therap.
• Communicates with referral sources.
• Maintains a working knowledge of all services available to patients and families.
• Maintains office in an organized manner.  Organizes files and supplies.  Monitors supplies and need for future orders.
• Direct Care in patient homes
• Performs other duties as assigned.

Experience:

• Nursing Assistant experience preferred.

• Previous experience in customer service preferred.
• Experience in Durable Medical Equipment preferred.

Pledge of Confidentiality

Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient.  Furthermore, information will only be released internally on a need to know basis.  All employees will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.