HIM Operations Manager

Under the immediate supervision of the Director of Patient Access, is responsible for overseeing the staff and operational processes for Health Information Management Operations for all areas including hospital and ambulatory services.

HIM Staff Management

• Manages, trains and coordinates activities of Medical Record personnel engaged in every phase of health Information Management services: Admission and Discharge record processing, record assemble, record analysis, incomplete record process, release of information, scanning, correspondence, filing, retrieval, storage, data retrieval for statistical reporting.


• Assists in overseeing the education of HIM staff, including competency assessments, staff orientations and ongoing education programs.


• Collaborates with the Director to set, monitor and respond to staff performance standards and produces regular reports on team members’ productivity.


• Responsible to keep staff informed of system changes or compliance issues.


• Responsible for the planning, coordinating, and scheduling of staff meetings

HIM Operations

• Maintains, reviews/revises department policies, procedures, job descriptions and criteria based performance evaluations annually.


• Provides educational assistance (in-service), orientation to employees of the department.  Instructs department personnel regarding hospital organization and policies and practices of the hospital.


• Assesses and mentors individuals in HIM roles; conducts regular performance reviews and promotes ongoing communication about staff and process related issues.


• Oversees the education program for HIM staff across all areas of responsibility, including new hire orientation, competency assessments, remedial education, and ongoing education.

Performs Reporting and Auditing as Needed

• Completes daily/weekly/monthly Meditech reporting.


• Maintains and monitors productivity measures and reporting for all HIM staff.


• Assists with the completion of quality reporting to include staff performance and accuracy.


• Regularly monitors and audits work for HIM staff across the organization to promote quality and identify root cause and analysis.


• Assists the Director of Patient Access with special projects and other assignments as needed


• Assist with meeting specific targets and industry benchmarks


• Ensures understanding, awareness, and compliance with all applicable federal, state and agency laws; regulations; guidelines; and professional standards.


• Assists Director with creation and updates of Policies and Procedures as needed

Organizational Expectations

• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes their scheduled shift


• HIPAA: facilitates to maintain patient confidentiality


• Internal Communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect


• Interpersonal Relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.


• Safety: Practices workplace safety daily

Employee Engagement

• Actively participates in all hospital Service Excellence initiatives and trainings


• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes


• Completes all required annual education on or before the due date in Healthstream

Secondary Functions

• Performs similar or related duties as required or directed


• Serves on committees and attends meetings as requested


• Utilizes supplies and equipment properly without waste

Knowledge Skills and Abilities:  Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers


• Ability to effectively manage considerable mental stress


• Ability to express or exchange ideas by means of the spoken word


• Ability to receive detailed information through oral communication


• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner


• Familiarity with computer and other business machines

Qualifications

Associates degree preferred

Knowledge of office functions and processes

Strong customer service skills

Supervisory skills preferred

Three years HIM experience with scanning and release of information preferred.