HIM Supervisor

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

The HIM Supervisor is responsible for the direct supervision and management of the HIM department. Responsibilities include, but are not limited to, monitoring adherence to department budget, staff development & performance evaluation, internal and external customer relations, ensuring compliance with all regulation and accreditation related to HIM, responding and documenting request and release of Medical Records, ensuring appropriate protection of and when appropriate release of patient protected health information (HIPAA compliance), and participation in quality assurance activities.

Qualifications:

• Associate's degree required; Bachelor’s degree preferred
• Minimum of four (4) years of experience in Health Information Management field
• Up to one (1) year of supervisory or lead experience
• RHIA or RHIT Certification or ability to obtain within six months
• Strong computer skills; proficient with EMR and Microsoft Office including Excel. 
• Ability to follow written and verbal directions
• Ability to demonstrate high levels of personal and professional accountability and responsibility
• Self-directed and able to perform duties independently
• Ability to problem-solve and apply critical thinking skills
• Proven ability to maintain confidentiality
• Excellent customer service and communication (written and verbal) skills
• Ability to effectively communicate and coordinate daily workflow to ensure department needs are met
• Flexible, dependable, and able to adapt to change
• Strong knowledge of HIM standards, state and federal regulations, CHAP and Joint Commission standards for Hospice

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication.  Express thoughts and ideas clearly.  Adapt communication style to fit audience.
• Initiative.  Originate action to achieve goals.
• Management Identification.  Identify with and accept the problems and responsibilities of management.
• Judgment.  Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling.  Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.  Monitor results.
• Leadership.  Use appropriate interpersonal styles and methods in guiding others.

• Ethics.  Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance:  Educate and monitor staff regarding their own and the Organization's responsibilities for regulatory compliance.

Job Responsibilities: 

• Interacts directly with HIM leadership in the operation and management of the HIM department, including adherence with the department’s budget and goals.

• Ensures HIM compliance with federal and state regulations, CHAP and Joint Commission requirements.  
• Achieves expected productivity standard as defined by the organization and in alignment with best practices.

• Proficient in all software relevant to the EMR.  Uses data to monitor department performance and to drive the department’s initiatives.

• Ensures adequate departmental staffing to meet the needs of the Organization.  During period of staffing shortages, prioritizes workloads to ensure that essential duties are met

• Maximizes the use of internal resources to improve department performance and efficiency.

• Conducts staff annual evaluations and 90 day evaluations.  Ensures staff compliance with HR policies.

• Ensures that essential documents are accurate/compliant and obtained timely for billing purposes.

• Responsible for the release of Medical Records, including third party audit requests.  Ensures requests meet time requirements and are logged/tracked for follow-up.
• Oversees the compilation of daily billing errors and monitors the timely resolution of those errors to mitigate loss in revenue.

• Participates in performance improvement activities.

• Assists management with audits and on-going monitoring programs.

Compensation Pay Range:

$69,720.00 - $103,771.25

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.