HIM Technician II

Position Summary

The HIM Technician II will primarily be responsible for the release of information, assigned audits, concurrently and retrospectively and chart review. He/she must at all times safeguard and protect the patient’s rights to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all release of information are in compliance with the request, authorization, company policies and HIPAA statues. Additionally, he/she is required to maintain a professional health care office environment on a day-to-day basis, working with confidential and personal health information in a conscientious manner and providing patients and other requestors with the appropriate level of service. This position engages in direct customer service and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the department and hospital. The HIM Technician II will work with the HIM Director and members of the department to promote a harmonious work environment.

Position Qualifications

The position requires a minimum of a High School Diploma or GED, with an Associate’s Degree preferred, a minimum of 2-5 years’ experience in a Hospital or physician office setting within medical records department. Electronic health record experience preferred. Completion of a medical terminology course with a solid working knowledge and overall understanding of the healthcare environment. Ability to know, understand and apply federal and state regulations and departmental policies and procedures. Strives to maintain accurate data through daily audits and current audit data studies as assigned. Effective time management of daily tasks and duties with good organizational and quality focus skills with a problem solving, critical thinking mindset. Strong data entry skills necessary; type a minimum of 35 words per minute, competent use of email, fax machines, scanners and copiers, Word and Excel application skills are required. Good customer service skills with a respectful and positive attitude. Excellent communication skills, both orally and written.

Duties and Responsibilities

• Responsible for the day-to-day operations of Health Information systems (Electronic medical record etc.) to include workflow management, monitoring of queues/print/ fax servers/security and archiving for both internal and external customers. Responsible for functional system operations to include training, support and troubleshooting and working queues as assigned within the HIM applications/systems.


• Interacts with requestors to identify medical records needed for patient care, review, billing or release of information.


• Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in-person.
  
  
  
  • Access computerized patient record.
  
  
  • Verifies the patient identity and confirms that the authorization is valid
  
  
  • Ensures the requesting party has a legal right to request a patient’s medical information.
    
  
  
  
  


• Prioritize release of information requests, retrieves medical records, active and inactive, electronically tracks and delivers records in accordance with established procedures.


• Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; proactive in identifying and immediately communicating any concerns or problems. Helps resolve customer service matters in a professional manner.
  


• Performs self-quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing.


• Performs at established quantitative and qualitative work standards on all patient chart audits, concurrently and retrospectively, to meet departmental goals and objectives; maintains accurate data audits and current data tracking sheets on a daily basis.


• Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.


• Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the departmental policies and procedures.


• Handles, assists and/or direct incoming calls for the department as per policies and procedures.


• Other duties as assigned by HIM Director.