Hire Specialist I - Shreveport, LA

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients.

We are on the grow again and searching for a Hire Specialist I. The Hire Specialist I is responsible for the specific APS Hire implementation needs for clients.

This position is onsite at our corporate offices located in Shreveport, LA.

Essential Duties and Responsibilities:

• Respond to client inquiries via tickets and phone calls
• Troubleshoot and resolve Tier 1 issues such as:
• Password resets
• Onboarding errors
• Brand/logo changes
• Adding new users
• Correcting SSO configurations
• Escalate more complex issues as needed
• Maintain documentation of resolutions and client interactions
• Provide phone and email client support on the APS Hire system daily while building long-term relationships with primary contacts.
• Coordinate with CareerPlug on any issues or bugs discovered until resolved.
• Other responsibilities as needed or assigned.

Supervisory Responsibilities: NA

Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred:

• Bachelor’s Degree or higher preferred.
• 3 to 5 years experience in phone based client service preferred.
• Experience in applicant tracking systems or recruiting preferred.
• Experience with software and systems preferred.
• Strong client centric focus.
• Strong ability to manage multiple projects and tasks and meet deadlines.  
• Excellent written and verbal communication skills.
• Strong planning and organizing skills and attention to details.
• Ability to work with people and work as part of a team.
• Must be able to work in an environment in which constant deadlines exist.
• Must be able to work the hours necessary to successfully perform in this position.
• Must understand all company guidelines, procedures, and workflow. 

BENEFITS: APS offers a competitive compensation and benefits package which includes: 

• Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
• Short Term Disability (short term disability paid at 100% by APS for employee)
• Long Term Disability 
• Life Insurance
• 401(k) for Retirement (eligible after 3 months of employment; employer match/no vesting schedule)
• Paid time off (PTO)
• Holiday paid time off

At APS, we strive everyday to...

• Do the Right Thing
• Serve Others
• Be Our Best
• Find the Fun

Check APS out and see what we are about!