HIRING Customer Service Representative!

John the Plumber is a family run operation that has been servicing our community for more than 40 years. With a family culture at its core, we have been able to provide a fantastic work environment with unlimited earning potential. 

Due to our continued growth, we are seeking a customer-oriented service representative to join our team. A customer service representative, or CSR, will act as a liaison, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are seeking a CSR that is genuinely excited to help our customers. Our CSRs must be patient, empathetic and respectful to our clients at all times. We are seeking a person with strong problem-solving skills and is confident at troubleshooting issues to resolve customer concerns.

Responsibilities:

• Manage large amounts of incoming calls


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Qualifications:

• Proven customer support experience or experience as a client service representative


• Strong phone contact handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize and manage time effectively

Benefits

• Great Pay


• Health Care, Dental and 401K match


• Vacation + Holiday + Sick pay


• Long-term Disability


• Bonuses and spiffs