Hiring Manager

Description

Role Overview

We are seeking a high-performing, strategic Hiring Manager to lead hiring efforts for a dynamic, fast-paced outbound sales organization supporting B2C and B2B campaigns, client acquisition and client retention programs, including inbound and outbound customer service. The ideal candidate has a proven track record in hiring top-tier sales and service talent, thrives in high-volume environments, and ensures new hires are both performance-ready and culturally aligned. This role is central to scaling operations and maintaining quality standards across multiple programs. 

Requirements

Responsibilities:

• Lead all hiring activities across B2C, B2B, appointment setting, and inbound customer service campaigns. 
• Develop and execute hiring strategies that align with business goals, staffing forecasts, and campaign-specific objectives. 
• Partner closely with Recruiting, HR, and Training teams to ensure a seamless hiring-to-ramp experience. 
• Identify and attract high-potential sales and customer service talent who fit our fast-paced, performance-driven culture. 
• Conduct structured interviews, behavioral assessments, and skill evaluations to ensure quality hiring decisions. 
• Monitor candidate attrition, team quota attainment, and hiring conversion rates to ensure timely staffing. 
• Ensure hiring processes meet compliance, diversity, and organizational standards. 
• Provide guidance to recruiters and interviewers on role expectations and ideal candidate profiles. 
• Support workforce planning initiatives by anticipating attrition, business growth, and new program launches. 
• Maintain focus on hiring quality while managing high-volume demands. 

Qualifications:

• 2+ years of experience in recruiting or hiring, preferably in a call center, BPO, or sales-driven environment. 
• Proven experience hiring for outbound sales (B2C/B2B), customer service, or appointment setting roles. 
• Experience working in cross-functional teams (e.g., HR, Recruiting, Operations, Training). 
• Strong interviewing and candidate assessment skills. 
• Comfortable in a metrics-driven culture; adept at managing KPIs like time-to-fill and hiring quality. 
• Excellent communication, organizational, and decision-making skills. 
• Ability to prioritize and thrive in a fast-paced, high-volume environment. 
• BPO, contact center, or high-growth staffing experience. 
• Familiarity with applicant tracking systems (ATS), hiring compliance, and volume recruiting strategies. 
• Experience scaling teams across multiple sales programs or client accounts 

Education and Experience: 

• High School Diploma or equivalent preferred

Physical Requirements: 

· Prolonged periods of sitting at a desk and working on a computer. 

· Ability to lift up to 10 pounds, if necessary.