HMIS Coordinator

POSITION SUMMARY

The Continuum of Care (CoC) of Kalamazoo County is a planning and coordinating body with big aspirations-that all Kalamazoo County residents have equitable access to safe, affordable, dignified housing. The HMIS Coordinator works alongside the CoC team and partner agencies to build a strong data culture, promote quality HMIS data, and improve the local HMIS data system.

The HMIS Coordinator supports the effective operation of the Homeless Management Information System (HMIS) for the Kalamazoo County Continuum of Care. HMIS is a secure, community-wide database used by homeless service agencies to track client data, measure program performance, and meet the US Department of Housing and Urban Development's (HUD) reporting requirements. This position works closely with the Continuum of Care Director and the HMIS System Administrator, serving as the day-to-day point of contact for agency-level HMIS users, providing technical assistance, training, and data quality support.

This is a grant-funded, hybrid position based out of the Kalamazoo office with a minimum of 3 days in the office and occasional travel within our organizational footprint (Calhoun, Clinton, Eaton, Ingham, Jackson, and Kalamazoo counties).

KEY RESPONSIBILITIES

Equity, Diversity and Inclusion

• Contributes to an equitable, diverse, and inclusive organizational culture that centers people in every solution, process, and function.

HMIS User Support and Training

• Facilitate and support HMIS onboarding and training for new participating agencies and staff.


• Serve as the primary day-to-day contact for HMIS Agency Administrators and end users, providing support and troubleshooting assistance.


• Utilize guidance and resources from HUD, the Michigan Coalition Against Homelessness (MCAH), and other sources to interpret technical information and resolve issues related to project setup, data collection, and reporting.


• Monitor HMIS usage and data quality to identify trends and support targeted training efforts that promote accurate, complete, consistent, and timely data entry.


• Escalate complex or system-wide issues to the HMIS Systems Administrator as needed.

Reporting, Compliance and Data Quality

• Assist with preparation of HUD, Michigan State Housing Development Authority (MSHDA), and local reports requiring HMIS data.


• Support annual Point-in-Time Count and Housing Inventory Count data collection processes.


• Conduct regular data quality reviews with participating agencies and provide feedback and support.


• Uphold HMIS privacy standards and contribute to the maintenance of the Privacy Plan and Security Plan.


• Assist with annual HMIS agency monitoring to ensure agencies are complying with established policies and procedures.

System Administration and Data Management

• Assist with routine HMIS system configuration and maintenance, including setup for new provider agencies and projects to support program needs and service delivery.


• Support the development and maintenance of HMIS training materials, job aids, and reference resources for users.


• Collaborate with the HMIS System Administrator and Coordinated Entry System Coordinator to strengthen Coordinated Entry and Shelter Access data management and maintain data integrity.

Collaboration and Communication

• Maintain documentation related to HMIS operating policies, user guidance, and agency compliance requirements.


• Attend Michigan State Homeless Management Information Systems (MSHMIS) Statewide System Administrator meetings and communicate relevant updates to local participating organizations.


• Support the co-facilitation of Data Team meetings.

Other duties as Assigned.

Job Requirements

• Demonstrated commitment to equity, diversity and inclusion and ability to apply anti-oppressive and anti-racist principles in the workplace. Commitment to centering the experiences of those experiencing homelessness.


• Experience coordinating multiple, complex initiatives at the same time with a strong attention to detail and ability to advance projects and initiatives as part of a team. Previous experience in HMIS or similar database management preferred. Experience may be supplemented with formal education such as an associates degree or 2+ years of equivalent experience in HMIS administration, data coordination, or a related human services role.


• Demonstrated ability to apply existing tools and resources to effectively setup, maintain, and troubleshoot HMIS data in compliance with regulations and requirements.


• Demonstrated ability to make sense of complex information and tailor effective communications to various audiences.


• Effective analytical, communication and training facilitation skills.


• Highly motivated, dynamic, and has the ability to build positive, productive, long-term relationships with internal and external stakeholders.


• Excellent organizational and time management skills. Ability to balance multiple projects and priorities with attention to detail.


• Ability to maintain the confidentiality of sensitive information.

Preferred

• Experience with the Wellsky Community Services platform, or comparable HMIS platform.


• Familiarity with Continuum of Care program requirements and coordinated entry systems.


• Knowledge of HUD HMIS data standards and privacy requirements.


• Experience in a community-based organization or housing/homelessness services context or lived experience of housing insecurity.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Ability to work in front of a computer for extended periods of time.


• Frequent sitting, standing, and walking.


• Reliable transportation for travel within our six-county footprint. Use of a personal motor vehicle for transportation requires proof of insurance and the driver must have a valid Driver's license. (Note: mileage for work travel is reimbursed at the IRS mileage rate)


• Moderate level of stress caused by tight deadlines.


• Occasional work outside of normal business hours.


• Successful completion of a criminal background check.


• Candidate must be able to work successfully in a remote environment with private office space and high-speed internet.

SALARY: All the roles within UWSCM have pay ranges that are commensurate with the knowledge, skills, and abilities of the successful candidate. The minimum annual salary for this position is $53,920.

ABOUT UWSCMI

United Way of South Central Michigan (UWSCMI) gathers the power of three legacy organizations-Capital Area United Way, United Way of the Battle Creek and Kalamazoo Region, and United Way of Jackson County-to mobilize financial and volunteer resources, partners, and voices, creating equitable and lasting change for the most vulnerable people in our communities.

Our vision: Strong, caring communities where every person is valued, thriving, and connected for the common good.

Our path: Our work lifts our local communities by reducing racial and economic disparities; addressing the needs of ALICE (Asset-Limited, Income Constrained, Employed) households in financial stability, education, health, and basic needs; and creating opportunities for every person to reach their full potential.

EQUITY, DIVERSITY AND INCLUSION

UWSCMI is committed to dismantling systemic inequities that continue to cause harm for Black, Indigenous, and other People of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual (LGBTQIA+) people, women, and people with disabilities. To do so, we are dedicated to building capacity and accountability into our policies, practices, and partnerships.

NOTE

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

BACKGROUND CHECK DISCLOSURE

We require background checks for certain roles. The checks are completed by ProScreening and results are only ever communicated to the Hiring Manager if they may impact someone's employment. We do not use prior arrests, only convictions. These convictions will only be considered as hiring criteria if they are directly connected to the roles & responsibilities of the job (for example, financial related convictions for a finance officer). We know that the criminal legal system is not equitable, and negatively impacts marginalized communities - specifically people of color - at rates much higher than other identities. This is why our background check process is only in place for explicit situations.

TOTAL REWARDS PACKAGE

United Way of South Central Michigan offers a competitive total rewards package including a competitive salary, medical coverage with an employer contribution of 80% towards single coverage and 70% towards dependent coverage, dental and vision with a 90% employer contribution towards single and dependent coverage, life insurance with an employer-paid benefit of 2 times annual salary, short-term disability and long-term disability effective the date of hire. In addition, United Way provides a 10% employer contribution into the 403(b) retirement plan each year with full vesting after 3 years of service and 20 days Paid Time Off, 13 days Paid Sick Time, 5 Paid Volunteer Days, 3 Floating Holidays and 11 Paid Holidays each year (Paid time off, sick time. Paid volunteer time and floating holidays are prorated the first year).