HOA Community Manager

About Us:
Established in 1987, MMI stands as a distinguished Property Management firm committed to providing exceptional service to Rental Property Owners and Community Associations. Our experienced Managers hold prestigious designations, including GRI, Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®), and Professional Community Association Manager (PCAM®). Additionally, MMI has earned the esteemed Accredited Association Management Company (AAMC®) designation, reflecting our unwavering commitment to excellence.

At MMI, we embrace the concept of Fiduciary Duty, fostering a corporate culture centered on impeccable customer service and support. Our team members, at every level, uphold personal responsibility for the success of our firm. Through a foundation of education, we instill Integrity and accountability within our team, clients, industry peers, and the board members in the communities we manage. Actively engaged in local Realtor® Associations and the Community Associations Institute, we contribute by teaching classes and participating in committees to enhance the industry. Our managers undergo rigorous training through an MMI-developed formal training program, ensuring they are well-equipped to meet the highest standards.

About the Role:
The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well-
maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents.

Schedule: 9 am-5 pm. Subject to night meetings and after-hours calls.
Location: Communities will be in Maryland

Responsibilities:
Administrative & Governance

• Serve as the primary contact for residents, board members, committees, and vendors
• Support the Board of Directors by preparing meeting agendas, packets, notices, and
  minutes
• Attend and facilitate Board, Annual, and Special Meetings as required
• Ensure compliance with governing documents, policies, and applicable laws/regulations
• Draft and review RFPs, secure proposals, and make recommendations to the Board

Financial Management

• Assist in preparing and presenting annual budgets and reserve studies
• Review and approve expenditures in line with budgetary guidelines and thresholds
• Process invoices, reconcile accounts, and maintain accurate financial records
• Provide monthly financial and management reports to the Board.

Operations & Maintenance

• Conduct regular property inspections to ensure compliance with community standards
• Issue violation notices and follow up on compliance matters
• Oversee vendors, contractors, and service providers to ensure quality performance
• Coordinate preventive maintenance programs and capital projects
• Ensure safety and security protocols are upheld within the community.

Resident & Staff Relations:

• Respond to resident inquiries and requests in a timely, professional manner
• Promote a positive and inclusive community atmosphere
• Hire, train, supervise, and evaluate onsite staff as applicable
• Coordinate community communications, events, and newsletters.

• 5+ years of experience in community association or property management (onsite
  experience preferred)
• CMCA, AMS, or PCAM certification (preferred but not always required)
• Strong knowledge of community governance, property maintenance, and vendor
  management
• Proficiency in Microsoft Office Suite and community management software
• Excellent written and verbal communication skills
• Strong leadership, organizational, and time management abilities
• Ability to handle conflict resolution with professionalism
• Customer service focus and professionalism
• Financial and project management skills
• Leadership and team management
• Problem-solving and decision-making abilities
• Attention to detail and compliance orientation

Working Conditions:

• Ability to walk property grounds and climb stairs as needed for inspections
• Office environment combined with outdoor property inspections
• Must be available to handle after-hours emergency calls when necessary

• Healthcare
• 401(k) Match
• 20 days PTO + 4 mental health days per quarter