HOA Director, Education & Development (CA)

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington, Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion, when combined with commitment, makes anyone unstoppable,” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

What we’re looking for:

Are you passionate about developing people and raising industry standards through education? We’re seeking an experienced and strategic Director, Education & Development to manage learning and development initiatives. In this role, you’ll design and deliver training programs that support community managers, board members, and staff—ensuring they have the knowledge, tools, and confidence to serve their communities effectively. If you’re a leader who understands the unique dynamics of homeowner associations and thrives on creating a culture of continuous improvement, this might be the role for you. The ideal candidate understands the unique regulatory, operational, and customer service dynamics of HOAs and has a passion for building high-impact learning experiences that drive performance and engagement.

Some of the key tasks:

A. Training Strategy & Program Development

• Design and implement a comprehensive training strategy aligned with business goals and HOA compliance requirements.
• Develop and deliver training virtual and live programs for onboarding, committee, homeowner, board education, and continuing education for community management team members and that meets contractual obligations.
• Collaborate with department leaders to identify skill gaps and design targeted learning solutions.
• Serve as Brand representative by participating in CAI events/conferences as a speaker.

B. Instructional Design & Delivery

• Create and maintain engaging training content using various delivery methods including in-person, virtual, e-learning, and blended formats.
• Oversee the development or curation of manuals, guides, videos, and online courses specific to Seabreeze operations and compliance.
• Serve as a lead facilitator and coach for key sessions, such as onboarding training
• Maintain a roster of key external trainers for CM/GM Essentials and training events.

C. Compliance & Professional Standards

• Ensure training programs support state regulatory requirements (e.g., CAM licensing) and promote HOA industry best practices.
• Must stay current and knowledgeable on CA legislation and governmental codes. Similarly, maintain knowledge of changes in laws and governance practices in states where Seabreeze is conducting business.
• Stay informed of industry trends to keep training content current.

D. Evaluation & Reporting

• Implement methods to assess training effectiveness, retention, and ROI.
• Regularly report on training participation, outcomes, and performance improvements to leadership.
• Collect feedback and continuously improve training content and delivery.
• Oversee the accurate reporting of the company spend on certifications, courses and exam fees.

E. Perform other job duties as necessary

Requirements

Experience & Skills

• Certification in training, instructional design or at least 10 years of progressive experience in the HOA industry; Director level highly desirable
• CMCA designation, AMS preferred
• Strong knowledge of HOA operations, compliance and governance
• Proficiency with LMS platforms and training tools (e.g. Zoom, Teams, etc.)
• Outstanding internal and external communication skills
• Project completionist with an eye for details
• Extremely organized and embraces a new challenge every day
• Proven ability to lead strategic training initiatives 
• Effective organizational and time-management skills.
• Familiarity with CINC and possess the ability to learn and train on new technology that drives usage adoption quickly.

Availability:

Travel – ability to travel extensively (60% or greater) with in-person presence within the region for up to weeks at a time. Regular business hours and after regular business hours, as necessary.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain in a stationary position for extended periods of time
• Visual acuity to view computer screens or documents
• Ability to operate a computer and other office equipment
• Ability to move about the office 
• Auditory ability to hear and respond to phone calls, alarms, or conversations with or without assistive devices

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.