HOA General Manager (Large Scale Nevada)

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout Arizona, California, Idaho, Nevada and Washington state, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary: 

At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers and providing our team with the resources they need, we have the power to create communities wherever we go. Through sound judgement and analytical decision-making, the General Manager acts as a compass of our motto and, under the guidance of the Seabreeze Board of Directors, oversees the entire homeowner association. 

The General Manager (GM) is responsible for the leadership, strategic oversight, and day-to-day operations of a large-scale homeowners association community of single-family homes, a clubhouse, and extensive amenities. The GM serves as the chief executive for the community while taking direction from the Board, ensuring operational excellence, fiscal accountability, compliance with governing documents, and high levels of resident satisfaction. This role requires a balance of leadership, financial management, community relations, and facilities oversight.

Essential Duties and Responsibilities:

Board & Governance Support

• Serve as the primary liaison between the Board of Directors and residents.
• Provide professional guidance to the Board in decision-making, compliance, and policy development.
• Prepare, distribute, and present Board packets, financial reports, and operational updates.
• Ensure timely execution of Board directives, resolutions, and community initiatives.

Community & Resident Engagement

• Maintain a visible presence within the community and foster positive relationships with residents.
• Oversee communication channels, including newsletters, website, resident portals, and announcements.
• Address resident inquiries, feedback, and escalated concerns with professionalism and efficiency.
• Support community-building activities, lifestyle events, and amenity programming.

Financial & Business Management

• Develop and manage multi-million-dollar annual operating and reserve budgets.
• Monitor financial performance, assessments, delinquencies, and investments in coordination with accounting.
• Oversee contracts, vendor negotiations, and ensure cost-effective service delivery.
• Identify and recommend revenue opportunities, operational efficiencies, and capital improvement needs.

Operations & Facilities Oversight

• Direct the maintenance, safety, and security of common areas, clubhouse, pools, fitness centers, and recreation facilities.
• Lead capital projects, renovations, and reserve-funded improvements.
• Ensure compliance with all applicable codes, permits, and risk management practices.
• Implement preventive maintenance programs to preserve community assets.

Team Leadership

• Recruit, train, and manage a large on-site staff, including assistant managers, administrative staff, maintenance, security, and lifestyle personnel.
• Establish performance goals, provide regular feedback, and foster a positive, service-oriented culture.
• Promote professional development and ensure compliance with HR and employment laws.

Maintenance

• Function as primary liaison with all vendors, manage invoicing, review and approve contractor work.
• Review, plan and schedule maintenance for the Association common areas and amenities.
• Partner with Maintenance and Landscape Committees, assess the overall condition of the property and amenities, gather observations and data in written form, and provide recommendations to the BOD for remedial action.

Qualifications

• Minimum 7–10 years of HOA, property management, hospitality, or related leadership experience, preferably in a large-scale community or resort-style property.
• Strong knowledge of HOA governing documents, state HOA laws, budgeting, and financial management.
• Exceptional leadership, communication, and organizational skills.
• Proven experience managing large teams, multi-million-dollar budgets, and capital projects.

Skills & Competencies

• Strategic thinker with strong problem-solving abilities.
• Financially savvy with experience in budget development, forecasting, and reserve planning.
• Exceptional customer service and conflict resolution skills.
• Technology: demonstrated computer skills including: the ability to run Zoom meetings, manage data; work with Microsoft Office products, Seabreeze financial systems, association web-based services and other required computer applications.
• Ability to work evenings and weekends as needed for Board meetings and community events.

EDUCATION:

• High School Diploma or equivalent required. Bachelor’s degree preferred.
• CCAM® designation or CMCA® designations desired.

Availability: 

Regular business hours and must be available for Board meetings after regular business hours, as necessary.

Work Environment

This position is based on-site at a large-scale HOA community featuring a clubhouse, pools, fitness centers, parks, trails, and recreational amenities. The GM will spend time in both office and field environments, with frequent resident and staff interaction.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.