Hockey Operations Supervisor

Hockey Operations Supervisor

Location: Atlanta, GA

Department: Operations - Hockey

Reports To: Hockey Operations Lead

Contract: 12-Month Fixed Term Contract

Salary: $58,500

About Hawk-Eye Innovations:

Hawk-Eye Innovations is at the cutting edge of sports technology, working with top Hockey leagues to deliver state-of-the-art tracking and video systems. We are looking for a Hockey Operations Supervisor to join our dynamic team and lead the delivery of our innovative solutions in the Hockey arena.

Role and Team Overview:

The Hockey Operations Supervisor oversees our NHL and WHL tracking and replay operations. The ideal candidate will have a foundational understanding of optical tracking as well as AWS and cloud computing, with the ability to manage and provide effective feedback to a team of Operators. This role is pivotal in ensuring the smooth delivery of our cloud-based NHL tracking systems and will require a hands-on approach to problem-solving.

Key Responsibilities:

• Accountable for the live delivery of our Hockey SkeleTRACK and SMART Systems in both the NHL and WHL.

• Liaising with league staff, onsite technicians and internal operators to deliver a flawless operation.

• Identify potential issues and work to find solutions to maximize operational efficiency.

• Execute daily hardware investigations and resolutions.

• Execute software roll-outs and address data investigation tasks.

• Communicate updates across teams and ensure follow-up and resolutions are carried out.

• Assist with leading training sessions across all specific roles and responsibilities.

• Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.

• Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office.

Requirements and Skills:

• 1+ years of Production/Technical experience in a successful branded company/organization.

• Basic knowledge of AWS and cloud computing (training provided if necessary).

• Supervisor experience with the ability to provide regular feedback and coaching.

• Time management skills and ability to work in a high-pressure, live sporting environment.

• Ability to liaise with clients and customers in a professional and approachable manner.

• In-depth understanding of Hockey operations, terminology, and processes.

• Experience in hardware quality assurance and data investigation.

• Ability to prioritize, address high-priority issues and escalate to leadership.

• Strong problem-solving skills and attention to detail.

• Previous experience in a similar role within operations or sports technology.

• Proficient in project management software such as ClickUp.

• Proficient in using presentation tools such as Google Slides and Google Sheets.

• This position will require schedule flexibility, including weekends, late nights, and holidays.

• Willingness to travel occasionally for on-site support and installs.