Hoffman Animal Hospital - Client Service Representative

Join Our Passionate Team! 

About Us:

At Hoffman Animal Hospital we’re not your average veterinary clinic. We’re a hub of innovation, compassion, and excellence. Our commitment to providing exceptional care to our patients and their devoted owners sets us apart. Here’s what makes us tick:

• State-of-the-Art Equipment: Our hospital boasts top-of-the-line equipment, including advanced diagnostic tools. 


• Holistic Approach: We believe in treating the whole pet, not just the symptoms. Our services include complex dental services, radiology, ultrasound, and more.


• Cutting-Edge Medicine: We stay ahead of the curve by embracing the latest medical breakthroughs and technologies.


• Community Connection: We’re not just a clinic; we’re an integral part of our community. Our long-standing relationships with pet parents are built on trust and compassion.

Responsibilities:

Client Service:

• Frontline Ambassador: Be the friendly face (or voice) that greets clients and their furry companions.


• Appointment Scheduling: Efficiently manage appointments, ensuring smooth flow and minimal wait times.


• Client Education: Educate pet owners on preventive care, treatment options, and wellness plans.


• Billing and Payments: Handle financial transactions with finesse and empathy.


• Complaint Resolution: Turn frowns upside down by addressing concerns and finding solutions.

Community Engagement:

• Client Follow-Up: Check in on patients post-treatment and address any concerns.


• Educational Events: Participate in workshops, pet health seminars, and community outreach.


• Social Media Savvy: Help spread the word about our exceptional services through engaging content.

Generous Benefits Package for Full-Time Employees: 

• Scrub Allowance: Eligible on 1st day


• Paid Time Off and 6 Paid Holidays


• Health Insurance (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment


• Supplemental Insurance (e.g. life insurance, critical illness, etc.): 1st of the month after 60 days of employment


• 401k: 1st of the month following hire date (21 or older), match after 1 year


• Other Benefits: Continuing Education, Training Opportunities, RVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

Requirements

•  High School Diploma or GED


• Customer Service Skills: Prior experience in customer service required (preference for prior veterinary industry experience).


• Adaptability: You thrive in a fast-paced environment and can switch gears easily.


• Team Player: You’re proactive and willing to help.


• Passion for Animals: You treat every client with kindness and respect.