Hollymead Veterinary Hospital - Client Service Representative

Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We deliver comprehensive veterinary care while empowering pet owners with the knowledge and guidance to make informed decisions, fostering a supportive environment that promotes the health, well-being, and happiness of both pets and their families. Our core values are compassion, collaboration, respect, and support. We promote a learning environment and understand the importance of work-life balance.   

We are seeking a full-time client service representative (CSR) to join our team of dedicated and skilled individuals. Our CSR team plays a vital role in being the first point of contact for our clients and providing exceptional client services by demonstrating compassion and effective communication skills. 

• Managing the appointment schedule 


• Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questions


• Checking patients in and out; processing payments 


• Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospital


• Maintaining the lobby and entrance to ensure a safe and clean environment 


• Ensuring accurate patient and client information in our system


• Preparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurate

Benefits 

• Health/dental/vision


• Short-term and long-term disability 


• 401k


• Flexible schedule 


• Paid time off 


• License reimbursement 


• Hospital-funded CE opportunities


• Employee assistance program, and mental health resources 


• Uniform allowance 


• Generous pet discount program


• Career growth opportunities

•  Effective written and oral communication skills


• Basic veterinary knowledge and terminology


• Proficient with office software and equipment


• Able to stand and/or sit for extended period; shifts range from 9-12 hours


• Client-focused and compassionate attitude


• Able to adapt and remain calm in stressful situations


• Available to work some weekend shifts and closing shifts