Home & Community Services Director

JOB PURPOSE

Home & Community Services Director is responsible for leading and managing residential services, on- and off-site community programs, and personal care assistance. This role ensures quality service delivery, effective team performance, and operational compliance with internal standards and external regulatory requirements. The Director plays a strategic role in program development, staff training, data integrity, and fiscal oversight, aligning efforts with the organization’s mission and values.

SUPERVISOR

Executive Director

POSITION TYPE

Salary – Full-Time

MAIN DUTIES AND RESPONSIBILITIES

• Leadership & Strategy
  
  
  
  • Provide visionary leadership to program managers and departmental staff.
  
  
  • Serve as a core member of the leadership team to support strategic initiatives.
  
  
  • Promote a culture of collaboration, accountability, and continuous improvement.
  
  
  
  


• Operations & Compliance
  
  
  
  • Oversee day-to-day operations including budgets, resources, and staffing.
  
  
  • Ensure adherence to CARF and Department of Mental Health standards.
  
  
  • Implement Lean management principles to optimize efficiency.
  
  
  • Maintain program documentation, service delivery protocols, and billing accuracy.
  
  
  
  


• Supervision & Staff Development
  
  
  
  • Hire, train, supervise, and evaluate program staff and managers.
  
  
  • Support and monitor staff performance through coaching and regular feedback.
  
  
  • Coordinate with HR to execute staff training plans and career development.
  
  
  
  


• Communication & Collaboration
  
  
  
  • Serve as a professional liaison with families, community partners, and state representatives.
  
  
  • Maintain confidentiality and uphold the organization’s professional image.
  
  
  • Foster interdisciplinary teamwork across all levels of the agency.
  
  
  
  

Safety & Quality Assurance

• Identify and address safety concerns promptly.


• Uphold safety protocols and ensure a healthy work environment.

All other duties assigned.

PERFORMANCE BASED KEY RESPONSIBILITIES 

• Job Performance
  
  
  
  • Manage time effectively, prioritize tasks, and meet deadlines.
  
  
  • Demonstrate a self-driven approach with minimal supervision.
  
  
  • Oversee budget management, ensuring financial goals are met.
  
  
  
  


• Job Knowledge
  
  
  
  • Utilize data-driven decision-making to optimize department performance.
  
  
  • Ensure compliance with all regulatory requirements and company policies.
  
  
  • Lead and coordinate employee training initiatives to enhance professional development.
  
  
  
  


• Leadership
  
  
  
  • Effectively delegate tasks and responsibilities to maximize team efficiency.
  
  
  • Develop forward-thinking strategies and contribute to long-term planning.
  
  
  • Foster a culture of innovation by challenging processes and seeking continuous improvements.
  
  
  
  


• Core Values
  
  
  
  • Promote a culture of safety within the organization.
  
  
  • Demonstrate respect in all professional interactions.
  
  
  • Exhibit compassion and empathy in leadership and decision-making.
  
  
  
  

QUALIFICATIONS & SKILLS

• High School Diploma or GED required; Associate’s/Bachelor's Degree in Social Work, Psychology, or a related field preferred.


• 3–5 years of professional experience in human services or related field.


• Proven experience in a leadership role, preferably in a Program Operations.


• Strong financial acumen and budget management experience.


• Excellent problem-solving, decision-making, and strategic planning and execution abilities.


• Ability to lead, mentor, and develop high-performing teams.


• Strong communication and interpersonal skills.


• Knowledge of regulatory compliance and industry best practices.


• Must be 18 years of age.


• Must successfully complete a pre-employment background check and any subsequent background check after employment.


• Must have a valid driver’s license and be able to obtain a Missouri Class E chauffeur’s license within 14 days of hire.


• Successfully complete employment-related training as directed.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, bend, and lift for extended periods.


• Capable of lifting/pushing/pulling up to 50 lbs.

BENEFITS

• 100% employer paid health insurance.


• Dental and vision insurance.


• Employer paid life insurance and short-term disability insurance.


• Paid holidays, paid vacation, paid sick leave, and paid birthday time off.


• Paid training.


• Matching retirement.


• Tuition Reimbursement.


• Referral bonuses.

ABOUT RISE COMMUNITY SERVICES

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values as we strive to make a meaningful difference in the lives of those we serve. At RISE, we are more than just an organization; we are a family. Together, we work tirelessly to uplift and empower our community, one family at a time.

EQUAL OPPORTUNITY COMMITMENT

RISE is committed to provide equal employment opportunities for all individuals, and we welcome candidates from all backgrounds. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, gender identity or expression, veteran status, military or uniformed service, or any other characteristic protected by federal, state, or local law.