Home Care Liaison

JOB SUMMARY

• Responsible for building and maintaining referral relationships


• Acquire new clients, ensuring overall satisfaction


• Coordinate with office staff to ensure the provision of high-quality service


• Act as a liaison between physicians, hospitals, rehabilitation facilities, patients, nurses, community resources, and parent agency to assure continuity of care and smooth interaction


• Communicate between all involved in patient care activities

MINIMUM QUALIFICATIONS

• Minimum three year of sales experience preferably in health care, home care, or related field


• Excellent customer service and sales skills


• Knowledge of medical terminology


• Computer proficiency and ability to document sales activity accurately and in a timely manner


• Ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle


• Proven track record of exceeding sales quotas


• Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers via phone, video conferencing, email and in person


• An entrepreneurial spirit, drive, and goal-oriented work ethic


• Current driver’s license and proof of insurance; ability to travel 80% of the time in the field


• Must have a bachelor degree or equivalent

RESPONSIBILITIES

• Responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction, and coordinating with office staff to ensure the provision of high- quality service


• Develop and maintain productive, ongoing relationships with case managers, discharge planners or other relevant professionals in hospitals, home health agencies, nursing homes, long term care facilities, assisted living facilities, and physicians in private practices, emphasizing face-to-face contact


• Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting to admissions


• Recognize barriers to admission, respond appropriately and follow up on admissions variables


• Assist with coordination of the referral-to-admission process.


• Provide in-services and professional presentations for referral sources, community groups and others regarding our services, programs, and outcomes


• Use territory market analysis data to identify potential new business opportunities


• Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources


• Achieve monthly personal production goals


• Participates in meetings, interdisciplinary team meetings and regular marketing meetings


• Performs other duties as assigned