Home Care Scheduler

CareMax Senior Solutions is seeking an experienced, dependable, and highly organized Home Care Scheduler to coordinate caregiver schedules and help ensure consistent, high-quality service for our clients.

About CareMax Senior Solutions

Our mission is to remain a top choice for personal care assistance in the comfort of home by providing professional, dependable, and compassionate care. We carefully screen our home care professionals to ensure they are competent, trustworthy, friendly, and passionate about helping others. We believe every client deserves the right care while maintaining as much independence as possible.

Position Summary

The Home Care Scheduler is responsible for coordinating client and caregiver schedules, responding to scheduling changes and call-offs, identifying coverage needs, and maintaining accurate scheduling records. This position requires excellent communication, sound judgment, attention to detail, and the ability to remain calm while managing changing priorities.

Key Responsibilities

• Create, maintain, and update client and caregiver schedules

• Respond promptly to caregiver call-offs, client cancellations, and schedule changes

• Identify available caregivers and coordinate replacement coverage

• Monitor staffing levels and notify leadership of unresolved shortages or service concerns

• Communicate professionally with clients, families, caregivers, and CareMax leadership

• Maintain complete and accurate scheduling notes and records

• Coordinate closely with the Leadership Team, Operations Team, and other administrative staff

• Protect client and employee confidentiality

• Maintain proficiency in company systems such as WellSky, Zingage, CareAcademy, and communication platforms

• Complete other scheduling-related duties as assigned

Required Qualifications

• High school diploma or GED

• At least two years of experience in scheduling, staffing, healthcare, home care, or customer service

• Strong computer and data-entry skills

• Excellent verbal and written communication skills

• Strong organizational, problem-solving, and time-management abilities

• Ability to work independently and collaboratively

• Ability to handle confidential information appropriately

Preferred Qualifications

• Previous home care scheduling experience

• Experience using WellSky Personal Care or similar scheduling software

• Familiarity with California non-medical home care operations

• Bilingual English/Spanish skills are helpful but not required

Additional Benefits

• Flexible schedule

• Paid training

• Mileage reimbursement for eligible business-related travel

• Access to voluntary health, dental, vision, and life insurance plans

Work schedule

• Monday to Friday

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance