Home Care Scheduler & Customer Care Coordinator

Company : Brightstar Care Of Central Western Riverside Co.

Job Type : Full Time

Menifee, Ca

Number of Applicants

000+

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Job Description - Home Care Scheduler & Customer Care Coordinator

BrightStar Care of Central Western Riverside County is searching for an energetic self-starting Home Care Scheduler and Customer Care Coordinator to join our award winning team. The Scheduler and Customer Care Coordinator is responsible for scheduling of home care clients and staff, managing all touch-points and client care standards, issue resolution, and handling inquiry calls. The ideal candidate would possess an active CNA or MA license, prior scheduling and customer service experience. Bilingual preferred.

Benefits

Weekly pay with direct deposit

Fulltime schedule - Monday - Friday 8:30am-5:00pm

Medical/Dental benefits available after 60 days

2 weeks of Paid Vacation available after 6 months

Cell phone reimbursement

Responsibilities

Must be able to process schedules for up to 125 clients and 1,800 service hours per week.

Support on-call phone coverage.

Supports maintenance of client/staff files and security.

Tracks client feedback regarding field staff performance and quality care standards.

Supports HR/Onboarding of Field Staff.

Answering office phones, including “on-call” phone after normal business hours

Other duties as assigned.

Requirements

At-least 2 years of scheduling and/or customer service management preferably in a healthcare setting

Proficient in MSOffice (Outlook, Work, Excel)

Superior time management and organizational skills

Ability to work well in a fast paced environment

Certified in CPR

Valid drivers license

Proof of auto insurance

Smart Phone with Data Service

Reliable transportation

Preferred Qualifications

Active CNA or MA License

Bilingual English and Spanish

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Original job Home Care Scheduler & Customer Care Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Home Care Scheduler & Customer Care Coordinator

Job Description - Home Care Scheduler & Customer Care Coordinator

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