Home Care SW Client Liaison - Hiring Now

Home Care SW Client Liaison

Alvita Care is a mission-driven Home Healthcare & Personal Care Agency with four branches and over 500 caregivers. We provide relief and assurance to family members in the areas of In-Home Personal Care, Alzheimer's & Dementia Care, Palliative & Hospice Care, and Geriatric Care Management and have earned The Joint Commission Gold Seal of Approval.

It is our mission to ensure our clients are happy, safe, well cared for, and above all treated with dignity and respect. Alvita is unique in its focus on the entire family unit, not just the senior with whose care we are entrusted. In addition, we differentiate ourselves from competitors through 24/7 availability for clients (never through an answering service), guaranteed compatibility between client and caregiver, and RN oversight on every case.

Alivta's differentiation has helped us achieve industry-leading hospital readmission rates and durations of care. In addition, Alvita has boasted double-digit growth in every year since inception 15+ years ago.

It's an exciting time at Alvita Care as we accelerate our growth. We are investing in building out a best-in-class management team and differentiated technology to help support our continued expansion within the New York/New Jersey area as well as into other areas outside of the Tri-state area.

SUMMARY
The Home Care Social Work Client Liaison is a hybrid role consisting of two parts:

1. Case Management - This role plays an integral part in coordinating care and providing clients with the necessary resources, options, and support for a healthy care outcome. This role also acts as an advocate for patients and their families linking them to other members of the care team.
2. Client Liaison – In this role, you will serve as support for NY Account Executives. You will meet with families to discuss Alvita services and assist with bringing these potential clients on to service.

DUTIES AND RESPONSIBILITIES

Case Management

• Serves as the primary point of contact for families and Clients for all non-clinical care matters; conducts and directs meetings and calls with Clients and their families
• Coordinates with the Client Care team to prepare caregivers and to ensure that the Plan of Care is being correctly executed
• Participates in weekly Client Care Review meetings in the NYC care center with other members of the care team
• Will provide case management services as directed by the Director of Nursing
• Ability to adapt quickly to schedule changes as the needs of Clients change

Client Liaison

• Assists the Senior Account executive in communicating with clients, sharing Alvita Care services, and conducting intake
• Responds to prospective client inquiries, whether in-person, via phone or web form, and ensures they receive the necessary information to make an informed decision about their care
• Builds and maintains relationships with referral sources in the community to build brand awareness and secure new clients for Alvita Care.

REQUIREMENTS

• EDUCATION / EXPERIENCE
  • Bachelor's degree required; Master's degree in Social Work from an accredited university preferred
• 2+ years of experience in a sub-acute setting preferred
• CERTIFICATION, LICENSES, REGISTRATIONS
  • CSW or LSW required

COMPENSATION

The position will offer competitive compensation with a base salary between $70,000 - $90,000, and bonus compensation tied to sales and client satisfaction KPIs. In addition, it will offer the personal reward associated with transforming our clients' and their families' lives and building the leading home care platform in the country.

BENEFITS

Alvita Care provides employees with a generous benefits package which includes health, vision, dental, short and long-term disability, 401(k), commuter benefit plan, generous paid time off, paid sick leave, and paid holidays.

Good Leaders Can Work Anywhere…Great Leaders Work at Alvita Care!